Email saved folder

[tablethelp]

I have a samsung 7 and the "Saved" folder does not appear on the list on the left hand side. I have checked the saved folder box in settings but it still isn't there. Any ideas?

[TessM]

Hi @tablethelp ,

I will be happy to assist you with this but firstly, can you confirm the device model and software version? You can find this at the back on a small print. When you say "saved messages" are you referring to the draft folder? 

[tablethelp]

Thanks for your replyb@tablehelp but the reply I sent bounced back.

I have a Samsung 7 model SM G930F

Android 8.0.0

I mean the file into which you move emails to save them usually shown as Saved. This is usually different from the drafts file you mentioned 

[TessM]

Thanks for clarifying that @tablethelp . Are you using the Samsung Email app? 

[tablethelp]

Yes, using Samsung email