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why no Dolby Atmos on samsung Netflix App???

Just Browsing
this is fantastic news, hopefully that means Samsung is working on updating their TV's or the Netflix app for them. Did you get a system update? Or did the app just update itself?
Apprentice

We have 2018 QLED Q8F series. And we have the brand new Samsung Soundbar HW-Q80R (Q86R) with Dolby Atmos support. 

However, we are not able to get Netflix to play Dolby Atmos to it. Not via TV-app and not via Nvidia Shield android app. 

This sucks. 

 

Observer

es lo mismo que me pasa parce , saludos desde mexico. 

esepro se pongan las pilas estos Huevones,,,, ,,,

First Poster

Totally Sucks, I'm stuck with 75Q6F, no atmos on Netflix app ... Would never buy a Samsung again

Black Belt 

@Garry013 wrote:

Totally Sucks, I'm stuck with 75Q6F, no atmos on Netflix app ... Would never buy a Samsung again


So much for a premium product. No atmos, no DTS, and lots of complaint against them, as you can see here. 

Navigator

The Shield's Netflix App doesn't support Atmos so therefore you can't blame Samsung but that the internal App doesn't, while the 2019 models do, there you can blame them. I try to fix HDMI ARC issues between my Q85R TV and Q90R Soundbar and I'm also out of luck there. Nothing about this products is premium, sorry.

Apprentice

I too am having the same issue.  I have the Q90R and the HW-K950 as well as a SONY Reciever that supports ATMOS/DTSX etc.  I have called Both Samsung and Sony(they are not available 24x7) , so I talked to Samsung. On the phone for over 40 mins finally hung up. They were of no use. I get sound and Picture but like  you I went to Netflix chose OKJA (should have Dobly ATMOS as a audio selection but that is a BIG NOPE!. 

Apprentice

Hey! I've sat with Samsung on the phone several times! Unfortunately received poor response. has subsequently emailed the CEO. Without success. Contacted after the seller who sold Samsung. Large electric chain. Now things have started happening ..... After the Electric giant contacted Samsung, I will bring home a Samsung technician who will solve the problem. free. We'll see what to end. But the Elgigant has really helped and tried to solve my problem. All the honor to that company.

Black Belt 

@RT66 wrote:

Hey! I've sat with Samsung on the phone several times! Unfortunately received poor response. has subsequently emailed the CEO. Without success. Contacted after the seller who sold Samsung. Large electric chain. Now things have started happening ..... After the Electric giant contacted Samsung, I will bring home a Samsung technician who will solve the problem. free. We'll see what to end. But the Elgigant has really helped and tried to solve my problem. All the honor to that company.


I don't think the Netflix on board app is Dolby atmos. I know the LG and Microsoft are. 

Apprentice

Can you proivde you cabling configuation ?  Currently the Dobly Digital+ is grey(not selectable) I get sound and picture but no Atmos.  I have the Q90R , Samsung HW-K950 and a Sony STR-DH790 7.2-ch AV Receiver

Thanks

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