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why no Dolby Atmos on samsung Netflix App???

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First Poster
Mine has updated automatically. Imnin the uk . Strange
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New Member

Does QN55Q85R support playing Dolby Atmos source on TV's application(like Netflix, Dizney, Apple and playing NAS contents through DLNA) through Dolby Atmos speaker directly connected to TV's HDMI, without any other device?

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Apprentice

In NL update not yet available qe55q7. 

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Explorer
Will try that
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First Poster
Also looked in manual for your sound bar and only movie or sports mode seem to support 5.1.2 sound so could try that ?
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Explorer
It didn't work I'm afraid
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First Poster
Sorry all out of ideas . Can only be firmware on soundbar or the hdmi cable.

As you have sound from tv in 5.1 so hdmi must be in correct hdmi for arc.

I've had hdmi cables in the past that have worked on lower audio signals but not with some formats .

Might be worth asking on avforum as you can post pictures and someone must have had same issue .

Good luck
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First Poster
One last thing . Try to reset sound bar possibly.

You can do a hard reset by leaving the unit on and pressing both the Volume up and Volume down button at same time. It will take a few seconds....then it will flash Unit, then flash OFF...wait a moment and turn it back on.  
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Navigator

Hi everyone. Seems like the issues with the Samsung TVs and soundbars are more common than what most people though and most of this issues could be solve if Samsung had already released the eARC update that they promised at the beginning of last year. Now apparently they have already launched the new 2020 lineup that includes all the updates that were promise  to be receive by the 2019 lineup. The eARC update solves many of the issues related to atmos sound and better compatibility with Xbox and other devices. It doesn't require new or different hardware on the TVs or soundbars.  Sony has already updated their past years lineup by releasing the eARC update almost a year ago. The question is what's holding Samsung from doing the same?. Do they just want to use the eARC as a selling point for the 2020 lineup. 
Samsung marketed and sold the 2019 lineup of soundbars and TVs with the promise of a soon to be release update to support eARC, a year later nothing has happened and a new lineup is already out on the market. This shows a complete lack of ethics from Samsung from which we havent  heard a word about the issue. 
Marketing and selling a product under a unfulfilled promise borders the line of a scam. EARC might not be important for some maybe even not important for most of the users, bit for those who purchased any of this products under the promise of a future update it is important since that was the selling point Samsung used in order to attract this particular kind of customers. If this promise would t have been made then nobody will be upset and no complains would be made. But the facts is that Samsung promised and used this promised to sell something, no if this is not honored by Samsung the it turns into a scam l, plain and simple.  Read this link and get inform. At this moment a pressure is building on Samsung from the media and from users to answer what happened with this upgrade. https://twitter.com/stephenwithers/status/1216296178314371072?s=21  Also check on Twitter  #earcSamsungGate

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Apprentice

I have a HW-K950 soundbar, UE55-JS9000 tv and UBD-K8500 4k player.

 

I've tried to get Atmos through the Netflix app, but I never see the Atmos logo on the serie/movie page.

 

That it not works through the tv, that I understand, because Atmos TrueHD doesn't work with ARC. Allthough I read here that DD+ Atmos does work with ARC. Nevertheless it doesn't work.

 

But here is what I don't understand, with my Netflix app on the 4k player it also doesn't work, why ?

I mean, there's a direct connection between the player and the soundbar, so why doesn't it work then ?

 

Thanks in advance.

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