27-04-2019 12:04 PM - last edited 27-04-2019 06:50 PM
i have Q9FN and HW N850 Atmos Soundbar
when using Netflix App on the TV, i went into Expert Audio Settings and it lets me select "dolby digital +" for audio ouput
the hw n850 sounbar supports Atmos
yet when on netlfix still only get crappy 5.1 sound
ive owned a sony xf9005 recently and their netflix app gives Dolby Atmos sound using "dolby digital +" , yes it is "lossy" dolby atmos but still sounds much better than DD 5.1
so my question is why are Samsung not updating their Netflix App to have Dolby Atmos. i have what is required here, dolby digital + selected on q9fn and atmos capable hw n850 soundbar. this is all thats required for "lossy Dolby Atmos" same as you get on 2018 sony & LG tv's
come on samsung, please sort this out by updating to a atmos capable Netflix APP version. its all thats needed
its bad enough having no DTS after spending £2000 on your tv & sounbar, the very least you can do to keep customers a little bit happier is Fix this one
31-07-2019 01:59 PM
31-07-2019 07:05 PM
Have you tried playing an Atmos source in Netflix then going to the audio option to select Dolby digital+.
It does seem to be disabled but once you manage to enable it you're ok.
Try Another Life on Netflix that works in Atmos for me.
01-08-2019 08:11 AM
01-08-2019 08:39 AM
Make sure as well as DD+ on in the TV you have selected that you have an Atmos capabable source (just below the DD+ setting).
Once the TV is all set if you still have no sound, try power cycling the sound bar. Also try stopping Netflix and then playing it again.
02-08-2019 09:24 PM
I just updated my hw-n850's firmware and bingo: it plays atmos! My TV is a q60r...
09-08-2019 02:50 PM
Anyone with 2018 QLED who was able to get Netflix Atmos working? Getting kinda desperate. I guess I'll have to get Apple TV 4K to get most of my new HW-Q80r soundbar.
09-08-2019 03:42 PM
Same problem here with the 55q7f tv in combination with an lg SL8YG soundbar. Hoping for Samsung to sort this out. Im able to select DD+ on tv when using netflix but Netflix only shows 5.1 option when im watching a dolby atmos supporting movie.
14-08-2019 08:42 PM
Petition signed.
I have a Q9FN and N850 I just signed upto netflix ultra account, went on "Bright" show and it only shows 5.1 (expected old netflix tv app?) But in settings-->sound the output has automatically switched to Dolby Digital++ but on soundbar it does not say "Dolby Atmos".
Last time I saw the sound settings.automatically to dolby digital ++ was when I was watching dolby atmos on Sky Q.
Am I getting 5.1 sound or atmos? I am confused.
I have not updated to latest FW on tv.
15-08-2019 06:02 AM
did you try to update the TV firmware to 1312? online support tells me problem sloved in firmware 1312
I also got my Q60R with HW-K950, same problem with you, but the latest update for my TV just only 1307 in my country
21-08-2019 10:08 AM
How Hard ist to fix this Samsub ,High end products!!!!!!
Probably includes selling my Samsung Q9F tv and Samung 950 N Soundbar ,and never by Any Samsug products.
Does not live up to being a high end product without Dolby Atmos on Netflis or Streaming services
Very poor Samsung 😞