27-04-2019 12:04 PM - last edited 27-04-2019 06:50 PM
i have Q9FN and HW N850 Atmos Soundbar
when using Netflix App on the TV, i went into Expert Audio Settings and it lets me select "dolby digital +" for audio ouput
the hw n850 sounbar supports Atmos
yet when on netlfix still only get crappy 5.1 sound
ive owned a sony xf9005 recently and their netflix app gives Dolby Atmos sound using "dolby digital +" , yes it is "lossy" dolby atmos but still sounds much better than DD 5.1
so my question is why are Samsung not updating their Netflix App to have Dolby Atmos. i have what is required here, dolby digital + selected on q9fn and atmos capable hw n850 soundbar. this is all thats required for "lossy Dolby Atmos" same as you get on 2018 sony & LG tv's
come on samsung, please sort this out by updating to a atmos capable Netflix APP version. its all thats needed
its bad enough having no DTS after spending £2000 on your tv & sounbar, the very least you can do to keep customers a little bit happier is Fix this one
27-07-2019 10:52 AM
Its a shame!
for a 6000 euro 75q9fn do not support netflix and co in dolby atmos!
at least the q8/9 and q900 should support all spund options!
maybe its my last samsung (f8080/Q9)
becsue i spent a lot of money in 5.1.4 dolby atmos/auro3d and i cant use it through a "flagship tv"
maybe its time to buy a xbox, for me as pc gamer only do get dolby atmos!
samsung reply this thread!
is there an updste coming or not!!!
29-07-2019 05:33 PM
I asked Netflix online support about this and here's the transcript.
29-07-2019 08:34 PM
Let's start a petition, cause this is ridiculous!
https://www.ipetitions.com/petition/samsungs-netflix-app-to-support-atmos
29-07-2019 08:42 PM
Signed!
Samsung support, you are awfully quiet on this issue. Would be nice if you could at least ackknowledge us.
29-07-2019 08:46 PM
@Rooster242 wrote:Signed!
Samsung support, you are awfully quiet on this issue. Would be nice if you could at least ackknowledge us.
Samsung never except that they are in the wrong. They will just ignore and hope you go away and give up. They know that the only recourse is for you to take civil action, and know one will do that, because no retailers advertised that, so you have no avenue for any solution. Your only justice is not to buy any Samsung products.
Paul
29-07-2019 09:03 PM
Petition signed 😬
30-07-2019 07:44 AM
Can anyone confirm that the only series that DO have a working Netflix app are the 2019 QxxR series, is that correct?
30-07-2019 07:56 AM
31-07-2019 01:16 PM
I can confirm that my Q90R with firmware 1303.7 running Netflix App 9.0.0 does support Dolby Atmos when connected to via HDMI ARC to a Denon AVR-X3500 amplifier.
I get Dolby Atmos shown on the Amp, and the Dolby Atmos symbol shown in Netflix.
You need to enable Dolby Digital + in the expert sound options of the TV for this to work.
31-07-2019 01:17 PM - last edited 31-07-2019 01:19 PM
@ miegel
Petition signed (7 - Goal 1000)
A great initiative - well done - let's hope Netflix and Samsung take notice - come on everyone, now's your chance if you feel strong about this - it only takes a few seconds to create an account and support this petition