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unable to cast from my laptop to samsung smart tv

Apprentice

Recently I developed problems casting from my laptop (especially from youtube) onto my Samsung Smart TV before I would normally cast from google chrome but not anymore whenever I selected the option to cast tab from the google chrome menu and there was an error message of no devices found.I can still cast to TV from my Lenovo TAB 3 7 Essential tablet though.I reset the TV three times and the problem remains the same.The device name was changed only once. I am also experiencing problems with buffering from screen mirroring as well.Please advise me on what to do next.Thank you. 

3 REPLIES 3
ChrisM Moderator
Moderator

Hi @gwendoline_king 

 

What's the model code and software version of your TV? Go to Home > Settings > Support > About This TV. If it's a slightly older TV it may be Menu > Support > Contact Samsung.

Apprentice
I lost device name,it should be (TV) my one here when I cast from pc to Samsung Smart TV
Samsung Smart TV details
Samsung model UE32J5500AK
TYPE:UE32J5500
MODEL CODE:UE32J5500AKXXU
VERSION 11
S/N:0BPM3HFGA06633M
CURRENT VERSION:1530
SOFTWARE VERSION:T-HKMFDEUC-1530.1
I own a PACKARD BELL EASYNOTE LAPTOP EN TK85 EASYNOTE:TK85-GU-925UK
MFG DATE 1112
S/N-LXBQ502189152008711601 X16-96072
00196-211-566-687
PRODUCT KEY GXT29-7D427-4WW9F-6RWHQ-8VKFF
Apprentice
Please see post below,thank you for your kind assistance.
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