06-08-2018 09:42 PM - last edited 06-08-2018 09:44 PM
Hi my 2 month old TV has started or I just started to notice vertical bands of shade in the lighter colours. This is visible on white and blue quite noticeable now I see it all the time. Ihave attached an image.
I see there's a fix/ bulletin for the q75s over on the American forums
Solved! Go to Solution.
07-08-2018 11:54 AM
Try a picture test on your TV,
Settings > Support > Self Diagnosis > Picture Test.
Say "hello!" and Introduce Yourself, or virtually hangout in the Samsung Lounge
07-08-2018 10:01 PM
Yes done that before posting here.. as I said it visible on moslty white screens blue screens sometimes in a film where there's smoke you see it.
08-08-2018 10:33 AM
Here's the test picture. Look at the white sky
09-08-2018 02:20 PM
We're struggling to see the issue on the picture test screen, @Maughanorama.
Have you spoken to anyone from our Support Team? They'll be able to run through some troubleshooting with you and advise accordingly from there. You can contact the team on 0330 726 7864.
Let us know how you get on.
09-08-2018 02:51 PM
Really??? I can see it plane as day across the whole sky in the test picture.. maybe it's because I know what to look for? Try zooming in
09-08-2018 03:16 PM
Ok so just got off the phone with samsung who did a tech see on my phone to have a look and they could see the issue... I have an engineer coming apparantly
09-08-2018 03:25 PM
09-08-2018 06:26 PM
The engineers called and told me that the panel is faulty and thst can be seen from the pictures... apparanlty getting a new panel next week. Wonder if they will change just the panel or just a whole new tv.. i think this model i have although new to me is going end of life
09-08-2018 06:50 PM