16-10-2019 02:45 AM
Hey all! I'm hoping someone can help me here. I bought my qled 55 q6 on black friday last year(2018) it's worked fine up until a few months ago when I got an xbox one x and started watching 4k content or playing games in 4k, now it will randomly restart. It goes black the logo pops up then goes back to normal. It dosnt do this every time but it has definitely been increasing in frequency. Maybe once every few weeks to once a week to a few times a week. Any help would be greatly appreciated.
16-10-2019 04:20 PM
Hi @Marc1701. Have you tried a different HDMI cable? Saw an other thread earlier and they advised that disabling the HDCP settings on the TV may also help (but you're unable to watch Netflix during this period).