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iPlayer HLG/UHD HDR on Samsung’s J and K Series TVs

Black Belt 

@Sam-Knp wrote:

Why can’t somebody senior from currys be looped into this?? the “knowhow” team is good for support and nothing more!!


Don't thing it is the telephone support staff making these decisions, this is from the management. Same with Samsung. I think every one who has or will contact them will get the same response. If they find people giving up and stopping further action they will have earnt their bonus! 

Under the regs you are obliged in the first instance to contact the retailer. The law is there for when the retailers do not play and you then have other routers, section 75, FSA, which cost nothing, and court.

Unfortunately this is how some retailers behave, hopefully not all.

Paul

Navigator
A previous suggestion of contacting BCC Watchdog seems an appropriate response.
Navigator
This is a very good suggestion indeed!
Voyager

The more that do, the greater the chances of them covering it. I have.

 

https://www.bbc.co.uk/programmes/b006mg74/contact

Navigator
Faulty products should be identified within 6 month of purchase and might otherwise require a specialist report. You claim as I understand is misrepresentation so you can bring a claim up to 1 day before 6 years.
Black Belt 

@JTE wrote:
Faulty products should be identified within 6 month of purchase and might otherwise require a specialist report. You claim as I understand is misrepresentation so you can bring a claim up to 1 day before 6 years.

Do you mean your claim not you claim. But what you say is I believe is correct. What the retailers are using to try to get out if this, in the case of faulty goods in which they are correct. But this is not about faulty goods, but misrepresentation, and as quoted above a claim can be made anytime up 6years. 

They used misrepresentation to sell you good's and are now trying to use misinformation to stop people from taking action according to the law of the land. I do not think anyone has had a reply denying miss selling, because if they know they have misrepresented, and then deny it that I believe is what you call a cover up. That I think is why none have actually said they never miss sold, but used other lame excuses. By using the faulty goods excuse they can say that they did not give incorrect statements, and it not surprising they are totally ignoring our questions about time limits and misrepresentation.

Paul

Explorer

http://www.samsung.com/us/tv-upgrade/

 

Know we know why our sets will not be updated with features. Sad days when tvs become a "service".

Black Belt 

So they are saying that their TV's will be out of date within 2 years, is saying that their TV's are only useful for 2 years. So you have to buy on their credit. It's going like software where you have to renew your licence every year. If this catches on every consumer item could go the same way. 


@cyenz wrote:

http://www.samsung.com/us/tv-upgrade/

 

Know we know why our sets will not be updated with features. Sad days when tvs become a "service".


 

Helping Hand

Letter of intent printed and signed along with a hard copy of the website proving the mis-selling, now do i send it to currys northampton or their head office?

Black Belt 

@daleski75 wrote:

Letter of intent printed and signed along with a hard copy of the website proving the mis-selling, now do i send it to currys northampton or their head office?



@daleski75 wrote:

Letter of intent printed and signed along with a hard copy of the website proving the mis-selling, now do i send it to currys northampton or their head office?


I think it's the store if you did not buy online. Have you mentioned that your issue is misrepresentation not faulty goods and there is no time limit for making a claim for misrepresentation, unlike with faulty good's. Also you can add that you are also looking at section 75 depending on the reply. 

Good luck

Paul.

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