05-12-2017 06:16 AM - last edited 12-03-2018 12:46 PM by AntS ) in
So, of the nigh on 400 TVs supported in BBC iplayer for the Blue Planet II HLG episodes none are from Samsung. Oh joy.
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Moderator edit: Original thread title was "Blue Planet 2 HLG - No Samsung". With the OP's permission, the title was changed on 12/03/2018 to accurately reflect the dominant theme of the thread as it has progressed. If the reader would like to know more about the HLG format, please check out the BBC's page and FAQ's on it here: http://www.bbc.co.uk/rd/projects/high-dynamic-range Thank you, AntS.
02-01-2018 01:46 PM
Here is the Currys support email address
customer.services@currys.co.uk
or you can phone them on 0344 561 1234
I always think it is best to email and that leaves a "paper" trail.
Paul
02-01-2018 01:47 PM
Thank you all for the Email address.
Just sending the email now.
02-01-2018 02:04 PM
02-01-2018 02:04 PM
02-01-2018 02:06 PM
02-01-2018 02:08 PM
@Intelz wrote:
I have sent the Email now and also followed it up with a phone call and the support staff are useless and abosolutely no idea.
Alex.
That's why I think email is best as it give's them time to scratch their heads. The support just go of crib sheets, and then say they will call back, and occasionally they might.
Send the letter in and wait 2 weeks for an answer. The more owners who do this the more likely they will take us seriously.
Paul
02-01-2018 02:59 PM
@paul1111 wrote:
@Intelz wrote:
I have sent the Email now and also followed it up with a phone call and the support staff are useless and abosolutely no idea.
Alex.That's why I think email is best as it give's them time to scratch their heads. The support just go of crib sheets, and then say they will call back, and occasionally they might.
Send the letter in and wait 2 weeks for an answer. The more owners who do this the more likely they will take us seriously.
Paul
Yes that is correct, I got an automated reply that they will call me within 5 working days, I've had good experience with curry, they replaced my faulty Samsung fridge (over 6 months old) with an LGE in 2009, I will wait for the call or call them up after 5 days citing the reference number in automated email, if things do not get resolved then I will follow below steps suggested by which
What do I do now?
This letter has been created using the information you entered when using our faulty goods tool. Please make sure it accurately describes the issues you wish to refer to the retailer before taking things forward.
02-01-2018 03:04 PM
02-01-2018 03:28 PM
I agree with the info on faulty goods, but and this is important the main issue h e r e is the miss selling. Under that you can make a claim up to 6 years from purchase and because the miss selling was there when you purchassed it you do not need to show there was a fault when you bought it, as there was'nt. It is quite clear in the regs about the miss selling and it has to be as described. If they say there will be updates or futher functions in the future, then thos updates and functions MUST be forth coming. If they do not deliver in a reasonble period then that is miss selling!
Smart Connect dongle promised 2016.
HDR10+ promised late 2017.
Full HLG support first promised Dec 2016.
It is up to the buyer to show they had been shown the adverts or told by the retailer, and it's to show with some links from the retailers web sites and popular tech mag's giving discriptions of the above, which I am sure you checked out when you were reserching you TV's.
02-01-2018 03:41 PM
@amokuk wrote:
@Do we have any update from samsung regarding this? @AntS?
No further update as of yet, @amokuk.
But this thread is being noticed.
***
For everyone: I appreciate that there's an appetite to spread this issue (and stuff springing from it) around on the forum, but it really is best in this instance to keep things focussed in one area/thread when it comes to posting on here.