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iPlayer HLG/UHD HDR on Samsung’s J and K Series TVs

(Topic created on: 05-12-2017 06:16 AM)
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ewanstancarr
Pathfinder
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So, of the nigh on 400 TVs supported in BBC iplayer for the Blue Planet II  HLG episodes none are from Samsung. Oh joy. 

...

Moderator edit: Original thread title was "Blue Planet 2 HLG - No Samsung". With the OP's permission, the title was changed on 12/03/2018 to accurately reflect the dominant theme of the thread as it has progressed. If the reader would like to know more about the HLG format, please check out the BBC's page and FAQ's on it here: http://www.bbc.co.uk/rd/projects/high-dynamic-range Thank you, AntS.

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daleski75
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I wonder if I will have any luck with Currys.

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paul1111
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They have basically same terms as John Lewis, like I said won't hurt.

Paul

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daleski75
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Ah cool waiting for a reply, used the which tool and MSE resolver to do my case so lets see what they come back with within the next 14 days.
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daleski75
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Which forum was it that got the return done through JL?
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paul1111
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It was in KS Refund but here is the link for the Which tool.

https://www.which.co.uk/tools/faulty-goods-complaint-tool/

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daleski75
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Found it :smiling-face:

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Intelz
Apprentice
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Hi Guys,
I have used the which tool to create my letter and would like to seend it via Email.
What Email address should I send this to for a purchase from Currys.

Thank you in advance.

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hdmi
Voyager
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@ewanstancarr wrote:

@daleski75 wrote:
Does this help? https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

Thanks. I have seen this just cannot prove  were also advertised at the time of my purchase in August 2016 


Smart thing was promised since 2015,, See this article from march 2016, has link to Samsung as well, Samsung were very loud in positioning smart things with 2016 SUHD TVs, I don't think they can get away with this

http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

This should suffice

 

daleski75
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I referenced that link in my email and I used complaint.resolver.co.uk and the Which tool to write the letter (this was also because I had no idea which email address to use for complaints at curry's.

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hdmi
Voyager
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@Intelz wrote:

Hi Guys,
I have used the which tool to create my letter and would like to seend it via Email.
What Email address should I send this to for a purchase from Currys.

Thank you in advance.


Use below email id 

customer.services@currys.co.uk

Listed on this page, you can call them as well

 

https://www.currys.co.uk/gbuk/returns-cancellations-1043-theme.html