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iPlayer HLG/UHD HDR on Samsung’s J and K Series TVs

Black Belt 

@AntS how come we heard this from a third party and not from Samsungs own forum.  Not good. 

Voyager
I bought directly from samsung.
Black Belt 

@amokukwrote:
I bought directly from samsung.

You have a better chance to argue the HLG but as the article said that Samsung may argue that they have implimented it.  It may be worth asking for clarification on this from the uk CEO office.  The smart connect dongle is another issue of miss selling and so is hdr10+,  as Samsung have advertised these things. 

Helping Hand

@CaptnSpauldingwrote:

Well, here we go guys. Official confirmation from Samsung that they will never support HLG on iPlayer - 

 

https://www.forbes.com/sites/johnarcher/2018/02/23/samsung-confirms-no-bbc-iplayer-hdr-support-for-i...


Well I guess this is the final nail in the coffin for everyone on this thread then in regards to HLG.

 

It's been a while since I was on this thread has anyone managed to get any full refunds from currys or john lewis yet?

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@daleski75wrote:

@CaptnSpauldingwrote:

Well, here we go guys. Official confirmation from Samsung that they will never support HLG on iPlayer - 

 

https://www.forbes.com/sites/johnarcher/2018/02/23/samsung-confirms-no-bbc-iplayer-hdr-support-for-i...


Well I guess this is the final nail in the coffin for everyone on this thread then in regards to HLG.

 

It's been a while since I was on this thread has anyone managed to get any full refunds from currys or john lewis yet?


Still battling with Curry’s here mate. In fact I emailed them again today to ask for an update to which they had none and we’re “still awaiting a response between our litigation team and the category manger who handles these goods.”

 

It’s been 10 working days since they escalated it and all I want is the same outcome you had really as I’d use the vouchers for a camera. If they agree to a full refund or exchange for another brand then even better.

Explorer

I am becoming increasingly frustrated at JL and have told them so. Latest email was this morning when the Director Case Relations Case Manager I am dealing with advised "we are conscious of the fact this issue has been ongoing for a number of weeks now. We continue to work on this matter daily and are as keen to provide a resolution as you are. Please be assured we will continue to keep in contact with you until this matter is concluded. I would also like to offer my apologies for the continued delay".

 

I replied saying Fine, but what does this mean? Am I expected to wait indefinitely etc, etc. No response received so far from JL.

 

So far it looks like Richer Sounds win hands down on resolving this sorry saga.    

Voyager

IF it's NOT poss to activate the HLG (I'm still not convinced), then at least enable 4k UHD iplayer on all the Samsung smart 4k UHD TVs such as the JS and KS ranges.

Helping Hand

@CaptnSpauldingwrote:

@daleski75wrote:

@CaptnSpauldingwrote:

Well, here we go guys. Official confirmation from Samsung that they will never support HLG on iPlayer - 

 

https://www.forbes.com/sites/johnarcher/2018/02/23/samsung-confirms-no-bbc-iplayer-hdr-support-for-i...


Well I guess this is the final nail in the coffin for everyone on this thread then in regards to HLG.

 

It's been a while since I was on this thread has anyone managed to get any full refunds from currys or john lewis yet?


Still battling with Curry’s here mate. In fact I emailed them again today to ask for an update to which they had none and we’re “still awaiting a response between our litigation team and the category manger who handles these goods.”

 

It’s been 10 working days since they escalated it and all I want is the same outcome you had really as I’d use the vouchers for a camera. If they agree to a full refund or exchange for another brand then even better.


That's really bad I had so much less hassle in getting the results I did, I hope you get what you deserve from them and possibly more because of all the hassle they have put you through.

Voyager

Because according to that explaination they can't, the delivery method would still be DASH. I call BS on this excuse. Netflix uses DASH as far as i know and they do 4k and HDR.

Black Belt 

@daleski75wrote:

@CaptnSpauldingwrote:

@daleski75wrote:

@CaptnSpauldingwrote:

Well, here we go guys. Official confirmation from Samsung that they will never support HLG on iPlayer - 

 

https://www.forbes.com/sites/johnarcher/2018/02/23/samsung-confirms-no-bbc-iplayer-hdr-support-for-i...


Well I guess this is the final nail in the coffin for everyone on this thread then in regards to HLG.

 

It's been a while since I was on this thread has anyone managed to get any full refunds from currys or john lewis yet?


Still battling with Curry’s here mate. In fact I emailed them again today to ask for an update to which they had none and we’re “still awaiting a response between our litigation team and the category manger who handles these goods.”

 

It’s been 10 working days since they escalated it and all I want is the same outcome you had really as I’d use the vouchers for a camera. If they agree to a full refund or exchange for another brand then even better.


That's really bad I had so much less hassle in getting the results I did, I hope you get what you deserve from them and possibly more because of all the hassle they have put you through.


I think they are just wasting your time.  It does not take this long for them to make a decision. They are just hoping you will go away.  I think you need ask what us the delay and ask for a date for a response,  which is not unreasonable. I would suggest those who paid by credit card start section 75 proceedings which may focus there thoughts. 

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