@CaptnSpaulding wrote:
It might make a difference between taking it back to the store or trying to deal over emails. I'm guessing the last thing a store wants to do is create a scene in front of other customer. It's easier to fob someone off on emails. Unfortunately I bought mine online so I couldn't really do this otherwise I would take it back to the store too (if it would fit in the car!)
Haven't heard anything from Currys for 2 days again and after the last email I'm not holding my breath. It will probably be passed to yet another customer service team member who will repeat one of the other's scripted answer.
Does anyone know what happens when you click on the 'escalate' button through Resolver? I was thinking of doing that if I don't hear back from them or unsatisfied with the next reply. It's been on going for a month now and haven't got anywhere.
Have you contacted Citizens Advice?
Did you pay with a credit care, if so you could go for Section 75 of the 1974 Consumer Credit Act with means the Credit Card issuer is just as liable. Just ring them and say you want a section 75 refund for misrepresentation. Also inform Curry's that you will be doing that. You may have to go to court but as you have seen they are settling before that. They are trying it on and will not make it easy for each person. You could also inform of Richer sounds replacing one. Tell them you have taken advice from Citizens advice and you will also be informing the Advertising Standards Authority.
It made me laugh when they tried to say the link
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
was nothing to do with them, only for them to retract that. It tells you that one part does not know what the other parts doing and there are worried. I find it highly unlikely it will goto court because we have proved misrepresentation as per the Oct 2015 European Consumer Regs. They are just trying to ware you down but do not give up. Reply to their lies and misinformation with fact and evidence and ware them out.
Paul
