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iPlayer HLG/UHD HDR on Samsung’s J and K Series TVs

Helping Hand

I am pretty shocked at their customer service too be honest I accepted the deal from Curry's as it suited me better and I would of thought JL would of been far better.

Explorer

My opening email should anyone be struggling on where to start:

 

"Dear Sir/Madam

 

On the XX of Month 20XX I purchased a UE55KS9000 television from the PLACENAME store. When I purchased the television it was advertised by COMPANY on your website as:

 

"Samsung SUHD TVs are IOT ready and allow you to create your very own SmartThings ecosystem

Experience a new world of possibilities as Samsung's SUHD TVs enable you to create your very own SmartThings ecosystem. With a wide variety of sensors and inputs work harmoniously with your TV you can control everything from lighting to heating, monitor your baby sleeping or check homework is being done all directly controllable from your SUHD TV.”

 

A copy of your website advertising the KS9000 is saved from the XX of Month 20XX & another copy with the SmartThings text still present after my purchased date on XX of Month 20XX:

 

Goto web.archive.org and find links for both before your purchase date & after

 

There is also a video of the Samsung CEO stating at the Consumer Electronics Show 2016 (https://www.youtube.com/watch?v=yRSWoUmU5YQ) saying that "This will enable users of our 2016 SUHD TV's to control IOT features directly from their TV screens via the SmartThings platform" this was then advertised by COMPANY NAME and heavily influenced my decision to purchase this model of television and Samsung have since revoked this feature.

 

Samsung have gone back on this and stated that the USB device to allow the TV to be part of the SmartThings eco system will not ever be released and as such this is a breach of the 2015 Consumer rights act for misrepresentation I have included an extract from Samsung UK customer services:

 

"Good afternoon, I am contacting in response to your communication received to the CEO of Samsung UK. I am sorry to learn of your disappointment following your communication with our customer support team.

With regard to the Smart Things dongle, the decision was made for this to not be released, and I recognise that this has caused disappointment for which I offer my apologies.

 

Thank you for contacting us with your concerns.

 

Regards
Kirsty
Customer Services Executive | UK & Eire”

 

Before I start a section 75 claim with my credit card company I wanted to do the right thing and inform you that I wish to exercise my right to a full refund as the TV was sold with misrepresentation, albeit not knowingly by COMPANY NAME however as the retailer my right to refund lies with you.

 

I am more than happy to return the TV to you. I have attached a copy of my receipt so you can verify the purchase.

 

I look forward to your response.

 

Kind regards"

 

 

Black Belt 

@sneakyvtr wrote:

Curry's did replace another community members television after they were in store for 4 hours. On the AV Forums owners thread there is also another user mentioning that Richer Sounds have also offered to replace their television set as well as replacing my own.

 

My opening email to RS was as follows, edit/amend as you deem necessary but may be a good starting point for some:

 

"Dear Sir/Madam

 

On the XX of Month 20XX I purchased a UE55KS9000 television from the PLACENAME store. When I purchased the television it was advertised by Richer Sounds on your website as:

 

"Samsung SUHD TVs are IOT ready and allow you to create your very own SmartThings ecosystem

Experience a new world of possibilities as Samsung's SUHD TVs enable you to create your very own SmartThings ecosystem. With a wide variety of sensors and inputs work harmoniously with your TV you can control everything from lighting to heating, monitor your baby sleeping or check homework is being done all directly controllable from your SUHD TV.”

 

A copy of your website advertising the KS9000 is saved from the XX of Month 20XX & another copy with the SmartThings text still present after my purchased date on XX of Month 20XX: https://web.archive.org/web/20161104014350/http://www.richersounds.com:80/product/tv---all/samsung/u... - Swap for your retailers page relative to your model
https://web.archive.org/web/20161222234235/http://www.richersounds.com:80/product/tv---all/samsung/u... - Swap for your retailers page relative to your model

 

There is also a video of the Samsung CEO stating at the Consumer Electronics Show 2016 (https://www.youtube.com/watch?v=yRSWoUmU5YQ) saying that "This will enable users of our 2016 SUHD TV's to control IOT features directly from their TV screens via the SmartThings platform" this was then advertised by COMPANY NAME and heavily influenced my decision to purchase this model of television and Samsung have since revoked this feature.

 

Samsung have gone back on this and stated that the USB device to allow the TV to be part of the SmartThings eco system will not ever be released and as such this is a breach of the 2015 Consumer rights act for misrepresentation I have included an extract from Samsung UK customer services:

 

"Good afternoon YOUR NAME, I am contacting in response to your communication received to the CEO of Samsung UK. I am sorry to learn of your disappointment following your communication with our customer support team. With regard to the Smart Things dongle, the decision was made for this to not be released, and I recognise that this has caused disappointment for which I offer my apologies.

 

Thank you for contacting us with your concerns.

 

Regards
Kirsty
Customer Services Executive | UK & Eire”

 

Before I start a section 75 claim with my credit card company I wanted to do the right thing and inform you that I wish to exercise my right to a full refund as the TV was sold with misrepresentation, albeit not knowingly by COMPANY NAME however as the retailer my right to refund lies with you.

 

I am more than happy to return the TV to you. I have attached a copy of my receipt so you can verify the purchase. I look forward to your response.

 

Kind regards"


Mentioning the section 75 should focus their minds.

Paul

Voyager

@paul1277 wrote:

@sneakyvtr wrote:

Curry's did replace another community members television after they were in store for 4 hours. On the AV Forums owners thread there is also another user mentioning that Richer Sounds have also offered to replace their television set as well as replacing my own.

 

My opening email to RS was as follows, edit/amend as you deem necessary but may be a good starting point for some:

 

"Dear Sir/Madam

 

On the XX of Month 20XX I purchased a UE55KS9000 television from the PLACENAME store. When I purchased the television it was advertised by Richer Sounds on your website as:

 

"Samsung SUHD TVs are IOT ready and allow you to create your very own SmartThings ecosystem

Experience a new world of possibilities as Samsung's SUHD TVs enable you to create your very own SmartThings ecosystem. With a wide variety of sensors and inputs work harmoniously with your TV you can control everything from lighting to heating, monitor your baby sleeping or check homework is being done all directly controllable from your SUHD TV.”

 

A copy of your website advertising the KS9000 is saved from the XX of Month 20XX & another copy with the SmartThings text still present after my purchased date on XX of Month 20XX: https://web.archive.org/web/20161104014350/http://www.richersounds.com:80/product/tv---all/samsung/u... - Swap for your retailers page relative to your model
https://web.archive.org/web/20161222234235/http://www.richersounds.com:80/product/tv---all/samsung/u... - Swap for your retailers page relative to your model

 

There is also a video of the Samsung CEO stating at the Consumer Electronics Show 2016 (https://www.youtube.com/watch?v=yRSWoUmU5YQ) saying that "This will enable users of our 2016 SUHD TV's to control IOT features directly from their TV screens via the SmartThings platform" this was then advertised by COMPANY NAME and heavily influenced my decision to purchase this model of television and Samsung have since revoked this feature.

 

Samsung have gone back on this and stated that the USB device to allow the TV to be part of the SmartThings eco system will not ever be released and as such this is a breach of the 2015 Consumer rights act for misrepresentation I have included an extract from Samsung UK customer services:

 

"Good afternoon YOUR NAME, I am contacting in response to your communication received to the CEO of Samsung UK. I am sorry to learn of your disappointment following your communication with our customer support team. With regard to the Smart Things dongle, the decision was made for this to not be released, and I recognise that this has caused disappointment for which I offer my apologies.

 

Thank you for contacting us with your concerns.

 

Regards
Kirsty
Customer Services Executive | UK & Eire”

 

Before I start a section 75 claim with my credit card company I wanted to do the right thing and inform you that I wish to exercise my right to a full refund as the TV was sold with misrepresentation, albeit not knowingly by COMPANY NAME however as the retailer my right to refund lies with you.

 

I am more than happy to return the TV to you. I have attached a copy of my receipt so you can verify the purchase. I look forward to your response.

 

Kind regards"


Mentioning the section 75 should focus their minds.

Paul


dont forget to mention that Samsung reps conduct thier marketting and sales form floor space in John lewis so they are equally resposnible for any miss-selling

Navigator

Guys!

Just walked out of a JL store with a crisp Pana 55EZ952B, swapped my KS9000, without a word of argument!

 

All my business is going to go to JL for sure (as always from last 10 odd years!)

 

Thanks to everyone and Paul specially for helping out with the legal aspects of this issue!!

 

Explorer

@Sam-Knp wrote:

Guys!

Just walked out of a JL store with a crisp Pana 55EZ952B, swapped my KS9000, without a word of argument!

 

All my business is going to go to JL for sure (as always from last 10 odd years!)

 

Thanks to everyone and Paul specially for helping out with the legal aspects of this issue!!

 


Brilliant news! It should add weight to the case for those struggling with John Lewis so far.

Voyager

@Sam-Knp wrote:

Guys!

Just walked out of a JL store with a crisp Pana 55EZ952B, swapped my KS9000, without a word of argument!

 

All my business is going to go to JL for sure (as always from last 10 odd years!)

 

Thanks to everyone and Paul specially for helping out with the legal aspects of this issue!!

 


maybe you should help out Chris, if it was case of mis-selling

Navigator
Don’t think JL will be an issue, if the user insist on “Smartthings”..
The most conniving retailer is “curry’s” in my opinion!
Highlighted
Explorer
Afraid not all have had the same experience as you. Chris has had the polar opposite.
Black Belt 

@Sam-Knp wrote:

Guys!

Just walked out of a JL store with a crisp Pana 55EZ952B, swapped my KS9000, without a word of argument!

 

All my business is going to go to JL for sure (as always from last 10 odd years!)

 

Thanks to everyone and Paul specially for helping out with the legal aspects of this issue!!

 


brill, and please let us know your thoughts on your new telly. Thats Richer Sounds, half way with Currys and now John Lewis.  Its been a pleasure helping out.

Could you do me a favour please in spreading your result across socail media. KS refund thread and Av Forums KS8000/9000 forum and twiiter and facebook.

Can I ask which store and was it the smart connect donngle?

Well done

Paul

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