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iPlayer HLG/UHD HDR on Samsung’s J and K Series TVs

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Ahh bummer - I paid by credit card which is great, HOWEVER, I’ve now closed said credit card when I decided to clear all of my debt by paying everything off - oops!! Doesn’t look like I can go down this route and IF Currys were to offer a refund (doubt it) then I don’t know how they could as I understand it has to go back on the same card!? Doh!!!

Helping Hand

I am pushing for a replacement and also not hopeful at all.

Black Belt 

@CaptnSpaulding wrote:

Ahh bummer - I paid by credit card which is great, HOWEVER, I’ve now closed said credit card when I decided to clear all of my debt by paying everything off - oops!! Doesn’t look like I can go down this route and IF Currys were to offer a refund (doubt it) then I don’t know how they could as I understand it has to go back on the same card!? Doh!!!


Ring the credit card company and still request Section 75, as you are still protected, and ask their advice. Things like this can always be sorted.

Paul

Black Belt 

@daleski75 wrote:

I am pushing for a replacement and also not hopeful at all.



@daleski75 wrote:

I am pushing for a replacement and also not hopeful at all.

 

Suggest section 75 and always be hopeful.


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Explorer

Getting replaements will be very difficult. Im waiting to see the outcome, to see if samsung will keep their word, if not i will stay away from the brand until they become more consumer oriented as other brands.

Voyager

I'm finding it difficult to believe that given this is a Samsung com forum that they: -

 

1.  Haven't taken down the couple of threads (this being one)

2. Haven't responded

 

74 pages since the 5th December here and absolutely nowt.  It is diabolically disgraceful Samsung!  At least give us something, even if it's not what we want - just be bl**dy polite please!  It's making everyone angry.

Navigator

Not sure if this is stupid idea...but can we do some kind of petition (likes of change.org) on this whole  fiasco Paul??

Black Belt 

@rozel wrote:

I'm finding it difficult to believe that given this is a Samsung com forum that they: -

 

1.  Haven't taken down the couple of threads (this being one)

2. Haven't responded

 

74 pages since the 5th December here and absolutely nowt.  It is diabolically disgraceful Samsung!  At least give us something, even if it's not what we want - just be bl**dy polite please!  It's making everyone angry.


If you do not agree that's fine, but every one is allowed an opinion, it's called free speech.

They may just agree with us and our issues here. There has been no offencive language or attacks on anyone. 

Samsung have misrepresented their products in delivering promises they made and their response has been very poor, with explanations why they will not deliver. That silence is the reason that owners are left with only one alternative.

You are the only person who has been censored for swearing, so if you do not agree that's fine but we are only asking for what our Law protects us from i.e. miss selling.

At this point I must ask do you work for any of the companies who may have been talked about in this forum?

Paul

Black Belt 

Hi look at the section 75 route for a refund.

Explorer

Here’s something else to consider. Some might say I’m getting a bit ahead, or tempting fate, but bear with me. 

 

Remember how much time and effort you spent researching TV’s before you settled on your Samsung - you know - the one which would show HLG content and come with the smart connect extender? If you were anything like me, many hours, days and weeks. 

 

Well, if your claims are successful, which I’m sure they will be, then your retailer will probably want the TV returned fairly sharpish. They may be offering a replacement for you to choose, or refunding. Either way you are going to be without a TV. And you don’t want to be rushed into making a hasty decision that you may later come to regret!

 

So now might be a good time to consider that in the near future you may be choosing a new TV, and starting that research now....

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