@Jones1 wrote:
I've not taken anything through small claims but my understanding is the process is fairly customer friendly and in the main done in writing, having worked for several large companies in relevant areas I'm fairly sure they will pay your request if you go to small claims as it will not be worth there time trying to defend it , regarding the missell unless you can evidence you purchased the product on the basis it came with the dongle I'm fairly sure you will struggle I think the issue is that if you purchased the tv on the basis it came with a dongle it would be reasonable to assume you would have reported this at an earlier date, whilst you can claim miss sell for six years there still needs to be consideration as to whether you purchased the set on this basis, whereas hlg issue is much more relevant, if any one does pursue this though would be interested in the outcome!
The evidence is there that it should of come with the dongle, as far as I can see it's not up to us to prove thats the reason or reasons for purchasing the television as which ever way you cut it it's still mis-sold by Currys, JL etc.
The HLG in my case was mentioned after I brought the television so I cannot persue that avenue.
Also many thanks for providing some perspective on this topic and you have definitely raised some very valid points.
