Support

Open search

iPlayer HLG/UHD HDR on Samsung’s J and K Series TVs

Voyager

@spellinn wrote:

Currys responded to my customer services email stating that as I bought the TV in store I'd need to bring my mis-selling issue to the store! Totally unaccetable response!

 

 

 


Did they email or it was over a phone call? Try to get this response in written form (printout) and take a letter citing consumer act and ask for written response from the store if they refuse to refund

Black Belt 

At least they have not said no. I suggest you send the same email to the store, and if you can drop off the letter in person at the store addressed to the manager. I had to give them a letter of intent to take legal action and pointed out that would cause additional costs. As I said they will not make it easy, but the law is on your side. Also citizens advice can also help. 

Paul

Highlighted
Helping Hand

Currys Northampton are still refusing to play ball, at least some other stores are willing to talk about it!

Voyager

@daleski75 wrote:

Currys Northampton are still refusing to play ball, at least some other stores are willing to talk about it!


They are thinking that not many people will follow up with legal action, time to talk to trading standards, just gather all the details and explain it to trading standards

Black Belt 

@daleski75 wrote:

Currys Northampton are still refusing to play ball, at least some other stores are willing to talk about it!


I did not expect anything less. Write a letter of intent to take legal action addressed to the manager. The template is online. Hand it in and back it up with a copy email to the store and their support. Then wait.

 

Helping Hand

Just sent a further complaint and putting consumer law etc in bold and will see what they come back with now.

Black Belt 

@hdmi wrote:

@daleski75 wrote:

Currys Northampton are still refusing to play ball, at least some other stores are willing to talk about it!


They are thinking that not many people will follow up with legal action, time to talk to trading standards, just gather all the details and explain it to trading standards


The last thing they want us to actually go to court because if they lose then that opens the door to everyone. More importantly it also gets reported, which will encourage others down this route. I bet they will settle before court.

Helping Hand

I want to avoid that if I can however if they stick to their guns then I will tell them I intend to take court action and hope it never comes to that.

 

Taken a copy of their web page which shows smart things extend in case they take it down or make amendments to it.

Helping Hand

Thought of a possible way Curry's can get out of this and I hope they do not take that approach lol

Voyager

@daleski75 wrote:

I want to avoid that if I can however if they stick to their guns then I will tell them I intend to take court action and hope it never comes to that.

 

Taken a copy of their web page which shows smart things extend in case they take it down or make amendments to it.


This is what they are counting on, people giving up

Top Liked Authors