05-12-2017 06:16 AM - last edited 12-03-2018 12:46 PM by AntS ) in
So, of the nigh on 400 TVs supported in BBC iplayer for the Blue Planet II HLG episodes none are from Samsung. Oh joy.
...
Moderator edit: Original thread title was "Blue Planet 2 HLG - No Samsung". With the OP's permission, the title was changed on 12/03/2018 to accurately reflect the dominant theme of the thread as it has progressed. If the reader would like to know more about the HLG format, please check out the BBC's page and FAQ's on it here: http://www.bbc.co.uk/rd/projects/high-dynamic-range Thank you, AntS.
27-12-2017 01:08 PM
Can you share the template, I will also contact Curry's, had enough of Samsung, 3 repairs in 5 months
27-12-2017 01:11 PM
SAT 18:26
SUN 11:06
27-12-2017 01:15 PM
I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.
You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.
https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99
you can show you had been informed.
It's different with the smart connect as that is advertised on the main retailers web sites,
https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.
They will advise and link you to some template letters to send to your retailer.
I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.
So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+
It will cost nothing to ask and again may bring some pressure on to Samsung.
Paul
27-12-2017 02:12 PM
I will not ask for refund, however i will upgrade my TV after CES and i will only consider a Samsung TV if they:
Allow for HDR10+ as promised yearly in the year.
Allow for HLG fully as promised.
If between April\May\June my KS8000 does not have this capabilities my next set will probably be an LG or Panasonic.
27-12-2017 02:49 PM - last edited 27-12-2017 02:50 PM
I genuinely like my KS7000. I bought it after weeks of reading all the reviews, reading over 100 pages on AVForums, two visits to Curry’s to see my ‘narrowed down by research’ choices, and finally settled on the Samsung over a Panny. It was exhausting work, but I was delighted by the result.
So delighted that I also bought the BD8500, soundbar and wireless rear speakers. Not from Curry’s obviously, but a price match at John Lewis. Even when after a couple of weeks I noticed the back panel peeling off, had an engineer visit where he removed and re-stuck it, and which lasted less than an hour, and JL offered me a full refund. I still stuck (pun intended) with it!
Because I genuinely believed I had bought the best I could afford, and I knew Samsung were going to update it for HLG.
Except they now say they aren’t. Which disappoints me greatly. We have great consumer laws in this country, and I’m certain they will be useful if required. Personally I’m not certain that this story is over yet, not least because of this thread on Samsung’s own forum.
So it is that I serve notice h e r e (on their own official forum) to Samsung that, they have until the end of February 2018 to update my television to receive the HLG HDR capabilities promised, and which will work successfully with the BBC’s iplayer service. This is likely to be the way that U.K. viewers will receive UHD content, and not via terrestrial broadcast over the air.
I believe this to be fair and reasonable, both in terms of Samsungs engineering capabilities, and within the timescale allotted. Should my television not be equipped with capabilities to receive such content by the date quoted, I shall at that point commence discussions with John Lewis around returning it for a full refund, and notify trading standards via citizens advice. I shall take whatever steps are required to secure a full refund, including the small claims court.
Whilst I am less concerned about the advertised yet still not delivered Smart Things hub, which has failed to materialize, this will form part of my discussions with John Lewis, Samsung and others as necessary.
Peter Benson 27th December 2017
28-12-2017 10:28 AM - last edited 28-12-2017 10:38 AM by AntS ) in
Notice here that both my TV and bluray player , running the same iplayer software, what version is the 2016's using?
28-12-2017 11:47 AM - last edited 28-12-2017 11:47 AM
@disrember wrote:Notice 'ere that both my TV and bluray player , running the same iplayer software, what version is the 2016's using?
Exactly the same, except these three lines (for clarity).
Device: Samsung TV 2016 JAZZM TIZEN
Colour Depth: 24 bits-per-pixel
Screen & Layout Resolutions: 1920x1080 & 1920x1080 pixels.
We don't expect the versions to be different because "send <model X> HLG 4K" is a setting the BBC just need to flick on at their end. But the 2017 models got a later patched version of the outer app itself (see earlier messages for the posts containing the Samsung AppShop's version numbers of each).
28-12-2017 11:53 AM
@ukpetey, do you have any problem if I use your post as a template to serve notice to Samsung at this location?
28-12-2017 11:55 AM
@hdmi wrote:Can you share the template, I will also contact Curry's, had enough of Samsung, 3 repairs in 5 months
No probs
28-12-2017 11:56 AM