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firmware update no find

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First Poster

I have downloaded the update (UE32ES6540;Upgrade File(USB type) Versie 2008.0) , extracted and placed to the folder on USB stick .
When I connect it to the TV it dont see this update. What could be the problem?

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CarloL Moderator
Moderator

Hey @lukelu! Can you follow the steps on this guide and see if you manage to update the TV correctly?

 

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First Poster

Yes, I read this instruction and put files on the USB stick, but the TV shows that no update files was found.

 

I downloaded the file from the following webpage: https://www.samsung.com/uk/support/model/UE32ES6540UXXU/

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AndrewL Moderator
Moderator
@lukelu: When you connect the USB stick to the TV, please go to Settings > Support > Software Update > Update Now > Via USB. If the problem persists then please follow the link below and scroll to page 313 to find the specific steps for your TV model.

http://downloadcenter.samsung.com/content/UM/201211/20121110095845360/01-XTDVBEUE-ENG-1109.pdf
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First Poster

Should I try using the "Alternative software" option to install this update?

AndrewL Moderator
Moderator
If you can see version 2009 to the right of the Alternative Software option then this option should work, otherwise I'd recommend trying the update over the air via the 'Online' option, or via the broadcasting signal by selecting 'By Channel'.
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