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error code 0-1 shows when trying to connect to smart hub

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New Member

Hi Just purchased a UEk5500 connected to wireless hub ok but keep getting error code 0-1 at step 2 (terms and conditions) screen. Any ideas?

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First Poster

I fixed mine after i apply Start Setup in Setting Menu-General-Start Setup.

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AntS Moderator
Moderator

Hi hornet! :smileyhappy:

 

Is the TV setup stumbling before or after you're able to make sure permissions are ticked?


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First Poster

I have the same problem with my ue49mu6470u. is showing error code 0-1 after ticking  setup. is trying downloaded it but after bufforing is showing problem. is fail on step 1.

New Member

I'm getting the same message on my new MU6 40" telly. I've phoned Samsung Support 3 times now and am advised "their engineers are working on the problem". It's now been 5 days since my first call to Support.....I'm getting no sympathy from them, nor any solution. It's pretty pathetic actually. They also commented that I should not reset the TV as it might not turn on again!!!!!!!

 

Out of interest, on the first time I spoke to them, it was pretty clear this was something they were already aware of. Accepting this call was on a Saturday, I was a but stunned when they said "no engineers working on it until Monday". An international company with no support to solve what looks to be a common issue?????

 

If anyone from Samsung is reading this, please can you do something constructive and get things sorted? I've paid £469 for what is currently an expensive paperweight. (I have no aerial in the room the TV is on and am relying on the smart TV functionality.)

 

I spoke to the retailer (Richer Sounds) where I got it from. They had the Samsung rep in the store at the time. He suggested I update software (it's a brand new telly!!! Why should I do that?? Actually, I did and - surprise - no software update required. He also suggested I upgrade firmware but I have no idea how to do that.

New Member

Did anyone who experienced the error code 0-1 have any success in rectifying this, as I am now experiencing the same issue?

 

 

Thanks

First Poster

I fixed mine after i apply Start Setup in Setting Menu-General-Start Setup.

First Poster

This problem has not been solved. Error code 01. I have had my new Samsung tv for a week now. I've contacted Samsung support twice already. I am now awaiting a special USB stick (as said by samsung) I don't believe in this day and age why the functions on the tv do not work and from what I've read this is going on a year or more. I will return my tv if it's not sorted. Any help out there please?  

Observer

What

Observer

What wprkwo for me was going to settings >support >self diagnosis >start smart hub connection test

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