Hi Just purchased a UEk5500 connected to wireless hub ok but keep getting error code 0-1 at step 2 (terms and conditions) screen. Any ideas?
Solved! Go to Solution.
I have the same problem with my ue49mu6470u. is showing error code 0-1 after ticking setup. is trying downloaded it but after bufforing is showing problem. is fail on step 1.
I'm getting the same message on my new MU6 40" telly. I've phoned Samsung Support 3 times now and am advised "their engineers are working on the problem". It's now been 5 days since my first call to Support.....I'm getting no sympathy from them, nor any solution. It's pretty pathetic actually. They also commented that I should not reset the TV as it might not turn on again!!!!!!!
Out of interest, on the first time I spoke to them, it was pretty clear this was something they were already aware of. Accepting this call was on a Saturday, I was a but stunned when they said "no engineers working on it until Monday". An international company with no support to solve what looks to be a common issue?????
If anyone from Samsung is reading this, please can you do something constructive and get things sorted? I've paid £469 for what is currently an expensive paperweight. (I have no aerial in the room the TV is on and am relying on the smart TV functionality.)
I spoke to the retailer (Richer Sounds) where I got it from. They had the Samsung rep in the store at the time. He suggested I update software (it's a brand new telly!!! Why should I do that?? Actually, I did and - surprise - no software update required. He also suggested I upgrade firmware but I have no idea how to do that.
This problem has not been solved. Error code 01. I have had my new Samsung tv for a week now. I've contacted Samsung support twice already. I am now awaiting a special USB stick (as said by samsung) I don't believe in this day and age why the functions on the tv do not work and from what I've read this is going on a year or more. I will return my tv if it's not sorted. Any help out there please?