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Youtube not working

First Poster

 Hello. I noticed today that the Youtube app stopped working properly. The model is UA43K5300. It starts, shows the videos thumbnails, but when I click any video, the Loading text pops up and the screen goes black. By moving the arrow keys, I noticed, the video didn't load at all as the user interface of the video is still intact with the total time of the video stuck at 0:00. All the other buttons work fine. Sometimes, if I click on the next video in that screen, the video plays. I checked if there is a system update on the TV or not and it said no update. Please, kindly solve the issue.

Just Browsing
First Poster

Similar problem but only some videos won't load for me. 4k or higher quality videos don't work. I have 65ks8500. Please Samsung fix this.

ChrisM Moderator

Hi all.


Could you please re-check this and let us know?

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