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Youtube not working on UK49KU6500

Apprentice

My YouTube app has stopped working properly. Videos don't load and get stuck on the loading screen. I have tried to reset smart hub and the full television but it didn't work. How can it be fixed as the main reason for buying a smart TV was to connect to YouTube seamlessly. Really disappointed.

4 REPLIES 4
ChrisM Moderator
Moderator

Hi @Fhdjam 

 

Have you checked this recently? We think this should be fixed now.

 

Could you let us know please?

Apprentice

Chris, I was trying to tun it today. It keeps getting stuck on some videos. The screen keeps saying loading and that's it. On some it gets stuck on the advertisement. I have already reset the smart hub twice and once did a factory reset. 

Apprentice

Just reset my TV again and it seems to be working now. 

TracyR Moderator
Moderator

Thanks for the update @Fhdjam 

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