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Youtube not working on UK49KU6500

(Topic created on: 25-05-2019 08:43 PM)
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Fhdjam
Apprentice
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My YouTube app has stopped working properly. Videos don't load and get stuck on the loading screen. I have tried to reset smart hub and the full television but it didn't work. How can it be fixed as the main reason for buying a smart TV was to connect to YouTube seamlessly. Really disappointed.

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4 REPLIES 4
ChrisM
SuperStar
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Hi @Fhdjam 

 

Have you checked this recently? We think this should be fixed now.

 

Could you let us know please?

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Fhdjam
Apprentice
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Chris, I was trying to tun it today. It keeps getting stuck on some videos. The screen keeps saying loading and that's it. On some it gets stuck on the advertisement. I have already reset the smart hub twice and once did a factory reset. 

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Fhdjam
Apprentice
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Just reset my TV again and it seems to be working now. 

TracyR
Moderator
Moderator
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Thanks for the update @Fhdjam 


Say "hello!" and
 
Introduce Yourself, or virtually hangout in the Samsung Lounge

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