Open search

Youtube app stopped working



The Youtube app on my Samsung Smart TV stopped working a week ago. When I select the app on the TV menu the screen simply goes dark grey and nothing happens.

The TV model is UE32M5505A.


Does anyone here has the same problem? Is it a general issue?

What should I do?

ChrisM Moderator

Hi @Rick17.


Could you tell us the software version of your TV please? Go to Home > Settings > Support > About This TV.


Also, let's try restting the Smart Hub. Go to Home > Settings > Support > Self Diagnosis > Reset Smart Hub.


Let us know how you get on.


The software version is T-KTSDEUC-1250.5, B-TS.


Some days ago, the app started working again, although I didn't do nothing. But today, when I tried it, a message appeared, saying that there was something wrong with the site's (Youtube) certificate and presenting me with 2 options: decline ou allow it to continue. I selected decline, since I don't know what I'm dealing with, and now the app doesn't work, anymore, again...


I'm trying to avoid a Smart Hub reset.

CarlH Moderator

Where did you purchase your TV from, @Rick17? I'm unable to see any details on our UK website. 

Superuser I
Superuser I

@Rick17  A quick search  displayed this model as portugese , if this is the case  the latest Firmware 1262 available from their support site     If otherwise you can let us know.


if issue not solved it may well be necessary to do resets and possibly contact support.


You Tube forum has a few posts detailing a similar experiences  recently :



First Poster

What can I do,how it will be work my Samsung TV to connect the YouTube 

Top Liked Authors