I'm having issues with YouTube on my Samsung smart tv (I bought it last February). The tv required an update last week, which I duly installed. Since then, YouTube isn't responding to either remote control, so I re-installed it.
Everything then seemed fine until the next time I wanted to use YouTube and the problem had returned. Re-installing seems to cure things on a one time basis.
Is this a known issue, and if so, is there anything I can do to rectify matters?
Thanks in advance,
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I have the exact problem so glad I have found other people experiencing this.
I have tried to do what you mentioned, but it failed.
The way I solve mine, temporary I hold down my power button on controller for around 3 to 4 seconds. Then wait for about 5 seconds. Turn tv back on with power button on controller, then go to Youtube app, you will see a full grey screen with the loading circle in middle then the Youtube logo appear shortly afterwards, hopefully now your Youtube should be working fully, allows you to navigate around without it freezing. Hope that helps 😁
What software version is your TV running on? Go to: Settings > Support > Contact Samsung. Are all other apps working okay? Are you receiving any error messages?
My software version is T-JZMDEUC- 1180.5
YouTube is Vn. 2.1.407
I get no error messages. I can navigate across the category bar (Recommended Music Comedy etc.) but if I try to move around the area with the thumbnail and title, it sticks on the first item and won't scroll through the videos. All I can do is move back up to the category bar and up again to the search box. The search function does appear to work.
A re-install resets everything, but if I leave YouTube and come back, the problem is back again.
Totally agree that doing a reset each time you want to access YouTube is unacceptable. Means having to re-enter Amazon Prime and Netflix log ins too. Samsung don't seem interested at all so I shan't be buying Samsung again. For me, re-installing YouTube seems to be the way to make the best of a bad job.