05-07-2017 10:31 AM
I'm having issues with YouTube on my Samsung smart tv (I bought it last February). The tv required an update last week, which I duly installed. Since then, YouTube isn't responding to either remote control, so I re-installed it.
Everything then seemed fine until the next time I wanted to use YouTube and the problem had returned. Re-installing seems to cure things on a one time basis.
Is this a known issue, and if so, is there anything I can do to rectify matters?
Thanks in advance,
Jim
Solved! Go to Solution.
06-07-2017 01:09 PM
Hi @JimC,
What software version is your TV running on? Go to: Settings > Support > Contact Samsung. Are all other apps working okay? Are you receiving any error messages?
06-07-2017 02:40 PM
Hi @kellym,
My software version is T-JZMDEUC- 1180.5
YouTube is Vn. 2.1.407
I get no error messages. I can navigate across the category bar (Recommended Music Comedy etc.) but if I try to move around the area with the thumbnail and title, it sticks on the first item and won't scroll through the videos. All I can do is move back up to the category bar and up again to the search box. The search function does appear to work.
A re-install resets everything, but if I leave YouTube and come back, the problem is back again.
Cheers,
Jim
10-07-2017 05:10 PM
Hi @JimC.
Have you tried resetting the Smart Hub? Go to Home > Settings > Support > Self Diagnosis > Reset Smart Hub. Let us know wow you get on.
11-07-2017 05:45 PM
Hi Chris,
Just tried a reset and (fingers crossed) it seems to have worked. Many thanks for your help.
Cheers,
Jim
12-07-2017 06:47 AM
04-08-2017 08:16 PM
05-08-2017 02:58 PM
How to install youtube in my samsung tv
05-08-2017 03:57 PM
Totally agree that doing a reset each time you want to access YouTube is unacceptable. Means having to re-enter Amazon Prime and Netflix log ins too. Samsung don't seem interested at all so I shan't be buying Samsung again. For me, re-installing YouTube seems to be the way to make the best of a bad job.
06-08-2017 04:34 PM