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YouTube not playing any videos

(Topic created on: 25-05-2019 04:52 AM)
9200 Views
SukantaMandal
Journeyman
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Hi. 

my Samsung TV YouTube app is not working from yesterday. It shows all the contents but when playing it is only giving loading animation followed by a black screen. Done reset YouTube app 4 times as well as the TV. But no use. TV model Samsung UA43KU6470. My internet connection is 25 Mbps and there is no problem there. Even YouTube kids app not playing any videos. Amazon prime working fine. Firmware version of the TV is 1231.1 .
 
 
 
42 REPLIES 42
JanLP
First Poster
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Same here. Danish television located in Poland.

F/w also 1233

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adnan3d
Student
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I am Adnan from Pakistan. Youtube is playing new codec AV1 on samsung SUHD tv's since yesterday but AV1 is not supported by  samsung tv's. Check stats for nerds on youtube while playing videos. The videos which are playing will be in VP9 format.To resolve this issue either samsung gives AV1 support in their youtube app or youtube stops playing AV1 codec for tv's.

rezwan1492
Student
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Hi. I am facing the same issue with my Samsung TV model UA43K5300

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Zolkora
First Poster
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I'm also having this issue. Done a smart hub restore as well as a full factory reset. I've never had trouble like this before. Now I can't use the app at all.

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dukey42
Apprentice
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You are ***** right, this is the issue!

 

Happens for me on UE40KU6000. The app is basically useless.

Samsung, yout gotta either do something on your side, or push Youtube to do something at theirs!

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VeritasRoma
Student
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Same problem started yesterday but only some videos work for me. I have UN65ks8500. Please Samsung fix this.

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Porie
First Poster
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It's been happening to me as well the past couple days. 

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kwietniu
First Poster
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I have three same issue on ue55ku6400.. Samsung fix IT !!!
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fporto
Student
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Yes, using the statistics option in the Youtube TV App, anyone can check the video codec used in all unplayable videos... it's the AV1 codec.

 

We REALLY need Samsung to step it up and provide its userbase with an update for the app or a TV firmware adding support for this new codec as soon as possible. About 60% of the videos I try to watch are simply not playing because of this.

SukantaMandal
Journeyman
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I think the problem is solved now. All the videos are playing. And in stats for nerds video codec is showing vp9 and not av1. Just checked this morning. They fixed. Check your TV and reply.

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