07-03-2017 08:19 PM
Hello Folks . I was wondering if anyone can help me here
I have a Samsung Series 6 55UK61000 tv .It's threee months old 7 I have just bought a Samsung HWJ6000R curved soundbar . I have tried ,and in doing so, discovered that the Wireless Speaker Manager option on my t v is 'grayed 'out .When I tried to find the t v set with the sound bar for a wireless connection it fails to sync. I think ,due to the failure of access to the Wireless Speaker Manager on the tv menu , that there is a problem with the t v . I wouls appreciate any assistance out there
Ta
09-03-2017 01:25 PM
Hey @Jassa,
Have you managed to get this working?
Can you provide the full model code and software version of your TV? Go to: Settings > Support > Contact Samsung.
08-07-2017 08:06 AM
Hi,did you find out what the problem was. I just purchased a Samsung 55' 4K smart uhd led tv today and mine is doing the same thing. It's a $600 tv and it won't allow me to connect Bluetooth! This is CRAZY! Guess this is the second tv I will be taking back bc it won't Bluetooth! Model number is UN55KU6290. Thanks for your help!
20-07-2017 02:27 PM
Simple question.
Do you have a wireless router ?
Rich
29-07-2017 10:54 PM
I'm having the exact same problem. I got my tv last Christmas and I've finally decided to take the time and try to figure out why I can't connect it to my bluetooth speaker. I just spent 39 minutes on the phone with customer service and although he tried very hard, he was absolutely no help. This should not be this hard..... Please help!
29-07-2017 11:46 PM
Don't use Bluetooth.
Use wifi.
04-01-2018 09:48 PM
04-01-2018 10:18 PM - last edited 04-01-2018 10:18 PM
Yes. If it’s greyed out you don’t have the Bluetooth capability. I went to Best Buy and purchased a actual Bluetooth tv. Their staff actually knows what they are talking bout unlike Walmart and other places.
10-04-2019 09:13 PM
i have a 7 series and my wifi speaker setup is greyed out
01-06-2019 02:45 AM - last edited 01-06-2019 02:47 AM
Is there any possibility to connect a headphone bluetooth or wireless?
I do have a UE49KU6100 series 6 with software version 1233.
Thank you.