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Why disappearing apps

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Model N5300  Everytime I turn it on I have to reset everything. This only started happening after I signed up with HBO now and paid through Samsung through PayPal. How do I fix it?

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ChrisM Moderator
Moderator

Hi @Blola 

 

Could you tell us the full model code and software version of your TV please? Go to Home > Settings > Support > About This TV.

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