Volume issue on tv start up

[Suv1971]

Help! My samsung smart tv has no volume from start up for a couple of minutes, then eventually it kicks in. Anybody else have this issue?

[ChrisM]

Hi @Suv1971 

What's the full model code and software version of your TV please? Go to Home > Settings > Support > About This TV.

[Suv1971]

Hi.  Yhe model code is UE65RU7020KXXU. The software version is T-MSLDEUC-1315.4