30-01-2018 03:46 AM
I used the voice command with the smart remote several times with no issues. Press the microphone button on the smart remote and the prompt at the bottom of the screen comes on and it worked with no issues. I press the microphone button on the smart remote now and there is nothing. No prompt on the TV, nothing.
Do I need to re-boot the TV? I have everything setup for automatic updates.
30-01-2018 11:03 AM
@OC455 wrote:I used the voice command with the smart remote several times with no issues. Press the microphone button on the smart remote and the prompt at the bottom of the screen comes on and it worked with no issues. I press the microphone button on the smart remote now and there is nothing. No prompt on the TV, nothing.
Do I need to re-boot the TV? I have everything setup for automatic updates.
Hi @OC455, updates are sometimes available via USB before OTA, you don't specify your Q model but if you check Samsung Support and an updated version is available you can download the file to USB and update that way. However there can be issues with the Samsung server, obviously you need a reliable internet connection. Therefore it may be best firstly to do resets. If this and any update does not make a difference, Samsung have given the following advice:
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
09-04-2021 09:56 PM
Take Batteries out remote put them back in - that worked for me, I would never came up with this idea. Thanks!
09-04-2021 11:40 PM
Hi @dzanik Glad it is sorted for you anyway
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.