06-11-2019 08:36 PM
My MU6300 has a great remote that allows me to tell it which channel I want instead of clicking through the series of channels. But it no longer works. I've updated the software and re-paired the remote.
I've read thru most of the messages about this problem....but I don't see an answer.
Any ideas? My tv is no longer under warranty.
Pam
Solved! Go to Solution.
07-11-2019 01:38 AM - last edited 08-11-2019 10:54 AM
@CPAGAL wrote:My MU6300 has a great remote that allows me to tell it which channel I want instead of clicking through the series of channels. But it no longer works. I've updated the software and re-paired the remote.
I've read thru most of the messages about this problem....but I don't see an answer.
Any ideas? My tv is no longer under warranty.
Pam
Hi @CPAGAL Have you tried the following which can provide a solution:
Turn off TV
Unplug from power point
Hold down the return and 4 colour button till remote stops flashing
Reconnect power plug to wall socket
Turn on the TV
Remote should then resync to the TV and if so the voice control will be active.
Problems are sometimes caused by server issues.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
07-11-2019 04:25 PM
Thanks so much, James!! Your advice did the trick!
08-11-2019 10:55 AM