Support

Open search

Very dark picture on UE65JS9500

SOLVED
First Poster

I have a problem with my UE65JS9500, it just appeared to trunk off the picture and leave the sound on.

I tried turning off and on again and it started up the same.

I tried unplugging and leaving for a few munster,  same result.

I tried different inputs, same results.

Then on closer inspection I noticed that there was a very faint picture if I looked closely, but it was VERY dim.

I could pull up the menu and with some difficulty tried to reset, but again the TV started up in a very dark mode.

Even the start up logo was almost invisible.

Any suggestions 

The bad news is the TV is 5 days out of warranty 😣

1 ACCEPTED SOLUTION

Accepted Solutions
First Poster

Unfortunately I found that the powersupply driving the back light was faulty.

I had it replaced ate cost of £300

 

4 REPLIES 4
AntS Moderator
Moderator

Hi there @chrisb0.

 

Reckon your TV needs to be checked out by an engineer. You'll be able to find details of your nearest Support Centre here.


Prince_Community_Sig03.jpg

 Say "Hello!" to the Community in The Introduce Yourself Thread.

New Member

I have the same issue.   What did you ever figure out?  

First Poster

Unfortunately I found that the powersupply driving the back light was faulty.

I had it replaced ate cost of £300

 

Highlighted
Voyager

Thanks for the update, @chrisb0! It's great that you're all sorted now! :robothappy:

Top Liked Authors