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Apprentice

Greetings, 

I recently perchased a 65’ QLED TV model QN65Q6FNAF. I connected a 1TB HardDrive to the modem/router via USB. Yesterday I was playing some video files and had no problems but today I get a message that that file format is not supported. I didn’t do anything to the settings on the TV or the modem/router. I have other video files on the HardDrive which I can play without any problems. The problematic files have .avi extension and in the lower left corner it says the format is “x-msvideo”. 

 

Edit:

I plugged the Hard Drive directly in the TV via the USB and it still doesn’t want to play those files (the other ones are still fine) but now instead of “x-msvideo” for format it says .avi, which they are but the TV doesn’t want to play them. 

Does anyone have any ideas as to what is wrong or how can I fix it?

4 REPLIES 4
Black Belt 

@BadWolf wrote:

Greetings, 

I recently perchased a 65’ QLED TV model QN65Q6FNAF. I connected a 1TB HardDrive to the modem/router via USB. Yesterday I was playing some video files and had no problems but today I get a message that that file format is not supported. I didn’t do anything to the settings on the TV or the modem/router. I have other video files on the HardDrive which I can play without any problems. The problematic files have .avi extension and in the lower left corner it says the format is “x-msvideo”. 

 

Edit:

I plugged the Hard Drive directly in the TV via the USB and it still doesn’t want to play those files (the other ones are still fine) but now instead of “x-msvideo” for format it says .avi, which they are but the TV doesn’t want to play them. 

Does anyone have any ideas as to what is wrong or how can I fix it?

 

Samsung have dropped support for AVI and DTS sound. Bet it was not clear on their advertisement, as quite a few people have found this to their cost. You will have to play these files using a different media player


Apprentice

So how am I able to play some avi files at all if they dropped support?!?

Black Belt 

@BadWolf wrote:

So how am I able to play some avi files at all if they dropped support?!?


Not using the tv USB port. You need a separate media player. Xbox, shield tv, bluray or DVD player or Amazon tv. Even the cheap media player which has file system ntfs if you gave files larger than 4 gig I think. Or send tv back and get one that does support AVI and DTS. 

Paul

Apprentice
I meant that like “How am I playing some avi files and not others”
I guess the problem is not the file format but the codecs. Is there a way to update or add codec compatibility or should I just convert every file to the supported codecs, and does anyone know which is the best program and which codec I am supposed to convert it to?
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