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Universal Remote unable to search in Sky?

(Topic created on: 09-01-2020 08:40 PM)
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slickylyes
First Poster
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Hello

 

When I go onto the sky homepage I go to the search bar in the top left, press the select button but it doesnt allow me to search, it just goes back down to highlight the TV guide. Any ideas?

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6 REPLIES 6
ChrisM
SuperStar
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Hi @slickylyes 

 

Could you confirm which remote control you're using? Is it the Samsung Smart remote?

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slickylyes
First Poster
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Hello @ChrisM

 

I am using the silver metal universal smart remote.

 


@ChrisM wrote:

Hi @slickylyes 

 

Could you confirm which remote control you're using? Is it the Samsung Smart remote?


 

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slickylyes
First Poster
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Hello?

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AndrewL
Moderator
Moderator
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@slickylyes: Apologies for the delay in getting back to you. Can you confirm what type of Sky box you have? Can you clarify that you are pressing the large circular button in the middle of the navigation wheel to make your selection?

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kb60
First Poster
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Hi, I am having the same issues. Everything works fine but when i go the the search tab it will only allow mw to enter numbers and not letters. Did you manage to sort yours out?

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Gloves
First Poster
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I am having the same issue.

On the Sky Q remote there is a separate button to search. There isn't a search button on the new samsung remote.

 

Is there a way of getting there theiugh Bixby? Or some other way?

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