08-01-2019 12:53 AM
I am hoping someone can help me here. I have the Samsung UVD-K8500 and have just started encountering problems with playing some 4K moview. I purchased Thor Ragnarock and Avengers: Infinity War 4K versions. I attempted to play the 4K version of these movies and they will not play. The player recognizes the disc and tries to load it but it gets stuck at the loading prompt. The screen goes black and the upper right corner the loading icon is spinning. The player locks up and none of the functions work after the movie starts to load. I have to turn off the player to get it to eject, and it takes a long time (3-4 minutes and longer) to get the player to power off. I have put in other 4K movies and they play fine, the blue ray play fine. it appears to be something with these specific Marvel movies that I can tell. I have not gone through my entier 4K library but have pulled a sample of about 10 different movies, some true 4K and some remastered, and have not encountered this. Does anyone have any thoughts on what the problem could be?
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08-01-2019 10:29 AM - last edited 09-01-2019 11:14 PM
@LTRUMAN wrote:I am hoping someone can help me here. I have the Samsung UVD-K8500 and have just started encountering problems with playing some 4K moview. I purchased Thor Ragnarock and Avengers: Infinity War 4K versions. I attempted to play the 4K version of these movies and they will not play. The player recognizes the disc and tries to load it but it gets stuck at the loading prompt. The screen goes black and the upper right corner the loading icon is spinning. The player locks up and none of the functions work after the movie starts to load. I have to turn off the player to get it to eject, and it takes a long time (3-4 minutes and longer) to get the player to power off. I have put in other 4K movies and they play fine, the blue ray play fine. it appears to be something with these specific Marvel movies that I can tell. I have not gone through my entier 4K library but have pulled a sample of about 10 different movies, some true 4K and some remastered, and have not encountered this. Does anyone have any thoughts on what the problem could be?
Hi @LTRUMAN, do you have the latest firmware 1015 for the UBD-K8500 https://www.samsung.com/uk/support/model/UBD-K8500/XU/ ? Possible fix otherwise is to reset the player by selecting stop button on top of panel for more tham 5 seconds with no disc inside.
However other customers have experienced similar issues. if not resolved when after completing these tasks (or if already attempted) could be a fault with the player, there is a seperate disc reader for 4k discs.
See this thread for some more information https://eu.community.samsung.com/t5/TV-Audio-Video/UBD-K8500-problems/td-p/380943
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
09-01-2019 10:54 PM - last edited 09-01-2019 10:56 PM
Hi @JAMES4578
I did not have the latest firm wear. I had looke for a software update but only in the settings. I did the update and now my player is working!! Thanks so much for the information!
09-01-2019 11:17 PM
@LTRUMAN wrote:Hi @JAMES4578
I did not have the latest firm wear. I had looke for a software update but only in the settings. I did the update and now my player is working!! Thanks so much for the information!
Hi @LTRUMAN, no prob-glad the issue seems resolved.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
10-01-2019 01:06 AM