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UN50F6300 TV Shutting Off

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Apprentice

I have had my Series 6 50" tv for about 3 years now.  For a while, the TV would randomly shut off and turn back on, but now, the TV will stay on for about 15 to 20 seconds and then shut off and stay off.  I have tried plugging in to a different outlet, checking the Eco settings like the manual suggested and checked the auto off setting.  Everything looks normal, but I do not know what is causing this.  Please help!

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Apprentice

Hi Kelly. I am in the US. Didn't realize this was an EU based community. My current software is T-MST12AKUC-1200.0. I have tried multiple combinations but get the same result. I have a technician scheduled to come out tomorrow to diagnose the issue 

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JessL Moderator
Moderator

Thanks for that!

 

We're glad you've got a Technician scheduled to take a look. 

 

You can find the US Community here, if you'd like to have a browse. :robothappy:

 

 

4 REPLIES 4
KellyM Moderator
Moderator

Hey @slupilot01,

 

We don't recognise the model code as UK, where are you based? Can you access your TV's menu to check your software version? Menu > Support > Contact Samsung.

 

Can you unplug all external devices and test the TV alone? Does this allow the TV to power on for longer?

Apprentice

Hi Kelly. I am in the US. Didn't realize this was an EU based community. My current software is T-MST12AKUC-1200.0. I have tried multiple combinations but get the same result. I have a technician scheduled to come out tomorrow to diagnose the issue 

Highlighted
JessL Moderator
Moderator

Thanks for that!

 

We're glad you've got a Technician scheduled to take a look. 

 

You can find the US Community here, if you'd like to have a browse. :robothappy:

 

 

Apprentice

Thank you for your help.  

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