09-01-2019 07:36 AM
Hi there,
I just got a UHD box from my TV provider and it does not work. The message says that the TV does not support the required UHD protection.
I am using the cables that the TV provider gave so it is not the cables. I have also activated HDMI UHD colour(with cable unplugged). Anyone have any idea why this is still not working?
Software version is 1400 (no updates available,so assume that this is most recent for my tv)
Thanks,
Neil
Solved! Go to Solution.
23-07-2019 01:37 PM
25-07-2019 07:50 AM
25-07-2019 02:55 PM
Did they offer a Remote Management session, @marcj6551?
25-07-2019 05:30 PM
Carl
I requested it but for some reason they were reluctant to excersize it. I got the impression that the individual I was conversing with was inexperienced and unable to perform the session.
she was insistant that it was not the TV at fault.
I am screwed unless you can help?