Im having a bit of a problem with the above combo.untill recently all was well .But ive been watch the dark knight trilogy on 4k bluray and sometimes the tv only recognises the 4k bluray as 1080p and no hdr .if i do a soft reset its fine .this has happened a few time in the last week and untill then has never happened .Ive reset the tv but to no avail
Thanks for that. It looks like your software is up to date. Let's try a reset of the TV. Go to Home > Settings > Support > Self Diagnosis > Reset. You'll then be asked for a 4 digit PIN which is usually set to '0000'.
Note this will return the TV back to the default settings, so any adjustments you may have made to the settings will be lost.