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UE49MU6500 USB HDD Compatibity

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Apprentice

Unable to persuade my TV to see my Western Digital Elements 2TB USB HDD, which until recently was hooked up to a Technisat HD VA TNT SAT (French Freesat) receiver with DVR function (and the HDD worked perfectly).

 

The TV can, however, see a Trekstor USB HDD and USB sticks.

 

Grateful for advice.

 

 

3 ACCEPTED SOLUTIONS

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Black Belt 

@littoralwrote:

Thank you both for your replies. 

I currently have the WD drive connected to my laptop - the drive is appearing in Device Manager but not in File Explorer and I am therefore unable to access the content on it (with a view to backing up and reformatting).  It's also showing in the "safely remove..." utility, so not sure what's going on!


That sounds similar to problems I some times got when unplugging the drive whilst its still working which can mess the file allocation tables. Means a reformat or sometimes repartition. You can down load recovery software first if there is anything important. That would explain why the TV can not see it.

Black Belt 

@littoralwrote:

Thank you, Paul.  Have gone through all these comprehensive suggestions but in Disk Management the only option is "Delete Volume" - everything else, incl "Format" is greyed out.


Delete the volume and the it should give you the option to create a new volume and then format.  When you format use NTFS. Just hope the drive itself has not failed.  There are drive checking free software on line and also free disc partition software which can help also. 

Paul

Black Belt 

@littoralwrote:

I've succeeded in erasing the HDD using WD's diagnostic tool, but not sure what do next.  In Disk Management, asked to initialize drive, but don't know which option (MBR or GPT) to choose!


Bit more info on it

 

https://www.howtogeek.com/193669/whats-the-difference-between-gpt-and-mbr-when-partitioning-a-drive/

16 REPLIES 16
Superuser I
Superuser I

@littoralwrote:

Unable to persuade my TV to see my Western Digital Elements 2TB USB HDD, which until recently was hooked up to a Technisat HD VA TNT SAT (French Freesat) receiver with DVR function (and the HDD worked perfectly).

 

The TV can, however, see a Trekstor USB HDD and USB sticks.

 

Grateful for advice.

 

 


Hi @littoral, Samsung tend to recommend an external power supply  but USB  powered drives should work fine I would check your Tv has the latest firmware and if a later version available update via USB.  Assuming you have tried an alternative USB socket?  If still issues would suggest unplugging the Tv and performing a factory reset .   You could  reformat drive (heard of some problems being resolved using the different system)  The western Elements is preformatted to NTFS, therefore could  try  formatting to FAT32 after backing up.  If cannot be done easily  here is a guide for PC https://www.online-tech-tips.com/computer-tips/formatting-external-hard-drive-to-fat-32/

 

However I have noticed that can be issues with the larger capacity hard drives on Samsung Smart TV's https://www.disk-partition.com/blog/samsung-smart-tv-cannot-recognise-3tb-4tb-hard-drive-

 

 

Black Belt 

@JAMES4578wrote:

@littoralwrote:

Unable to persuade my TV to see my Western Digital Elements 2TB USB HDD, which until recently was hooked up to a Technisat HD VA TNT SAT (French Freesat) receiver with DVR function (and the HDD worked perfectly).

 

The TV can, however, see a Trekstor USB HDD and USB sticks.

 

Grateful for advice.

 

 


Hi @littoral, Samsung tend to recommend an external power supply  but USB  powered drives should work fine I would check your Tv has the latest firmware and if a later version available update via USB.  If the case or does not solve problem you  could reformat drive.  The western Elements is preformatted to NTFS, therefore try  formatting to FAT32 after backing up.  If cannot be done easily  here is a guide for PC https://www.online-tech-tips.com/computer-tips/formatting-external-hard-drive-to-fat-32/  If issues remain would suggest unplugging the Tv and performing a factory reset (or you could try that being formatting).

 

However I have noticed that can be issues with the larger capacity hard drives on Samsung Smart TV's https://www.disk-partition.com/blog/samsung-smart-tv-cannot-recognise-3tb-4tb-hard-drive-

 

 


I have a Toshiba 2T USB powered drive and no probs as long as you do not use USB extension leads or not powered splinters. NTFS is fine especially if your files are over 2gig I think. You do not need powered drives. I have also used a segate 1t and USB 64g stick all NTFS with no probs. Try a different USB socket. 

Apprentice

Thank you both for your replies. 

I currently have the WD drive connected to my laptop - the drive is appearing in Device Manager but not in File Explorer and I am therefore unable to access the content on it (with a view to backing up and reformatting).  It's also showing in the "safely remove..." utility, so not sure what's going on!

Black Belt 

@littoralwrote:

Thank you both for your replies. 

I currently have the WD drive connected to my laptop - the drive is appearing in Device Manager but not in File Explorer and I am therefore unable to access the content on it (with a view to backing up and reformatting).  It's also showing in the "safely remove..." utility, so not sure what's going on!


That sounds similar to problems I some times got when unplugging the drive whilst its still working which can mess the file allocation tables. Means a reformat or sometimes repartition. You can down load recovery software first if there is anything important. That would explain why the TV can not see it.

Apprentice

Nothing precious on the drive, so that's not an issue but can't see how to reformat it!

Black Belt 

@littoralwrote:

Nothing precious on the drive, so that's not an issue but can't see how to reformat it!


This might help

 

https://www.howtogeek.com/howto/22251/find-your-missing-usb-drive-in-windows-7-vista/

Apprentice

Thank you, Paul.  Have gone through all these comprehensive suggestions but in Disk Management the only option is "Delete Volume" - everything else, incl "Format" is greyed out.

Black Belt 

@littoralwrote:

Thank you, Paul.  Have gone through all these comprehensive suggestions but in Disk Management the only option is "Delete Volume" - everything else, incl "Format" is greyed out.


Delete the volume and the it should give you the option to create a new volume and then format.  When you format use NTFS. Just hope the drive itself has not failed.  There are drive checking free software on line and also free disc partition software which can help also. 

Paul

Apprentice

I've succeeded in erasing the HDD using WD's diagnostic tool, but not sure what do next.  In Disk Management, asked to initialize drive, but don't know which option (MBR or GPT) to choose!

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