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UE46D7000 Keeps Turning Off??

First Poster

I bought the TV faulty, basically just had a couple lines down the middle which I was fine with, was for in the bedroom so not to fussed.

 

Then, after about a month of having the TV, I noticed the lines had gone, which was great

 

But now, everytime I turn the TV on, after about 10-15 minutes, it turns itself off.

 

Iv checked to see if there's a timer on the TV, which there is not.

 

Iv also checked to see if there is a update avilable, which there isn't.

 

However, It started doing this 2-3 weeks ago, then I left the TV off for about a week then decided to try it again and it started working again, kept it on for 5-6 hours with no issues for a couple days.

 

But then I got a message on screen saying something had updated, one of the apps.

 

Since then it's starting turning off again.

 

Any clues why? 

3 REPLIES 3
KellyM Moderator
Moderator

Hey @LukeP,

 

Can you provide the current software version of your TV? Go to: Menu > Support > Contact Samsung. We'll make sure everything is up to date!

 

Is your TV connected to a wireless network?

First Poster

It's connected to the internet & say's this is the software versions:

 

T-GAPDEUC-1019.2, BT-G

 

On the menu, the "Software Update" option isn't clickable.

TracyR Moderator
Moderator

Hey @LukeP,

 

Your software does seem to be upgradable.

Do you have a USB stick available?

 

The download file can be found HERE.

 

:womanhappy:

 

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