09-06-2017 08:50 PM
I bought the TV faulty, basically just had a couple lines down the middle which I was fine with, was for in the bedroom so not to fussed.
Then, after about a month of having the TV, I noticed the lines had gone, which was great
But now, everytime I turn the TV on, after about 10-15 minutes, it turns itself off.
Iv checked to see if there's a timer on the TV, which there is not.
Iv also checked to see if there is a update avilable, which there isn't.
However, It started doing this 2-3 weeks ago, then I left the TV off for about a week then decided to try it again and it started working again, kept it on for 5-6 hours with no issues for a couple days.
But then I got a message on screen saying something had updated, one of the apps.
Since then it's starting turning off again.
Any clues why?
10-06-2017 10:17 AM
Hey @LukeP,
Can you provide the current software version of your TV? Go to: Menu > Support > Contact Samsung. We'll make sure everything is up to date!
Is your TV connected to a wireless network?
10-06-2017 09:15 PM
It's connected to the internet & say's this is the software versions:
T-GAPDEUC-1019.2, BT-G
On the menu, the "Software Update" option isn't clickable.
11-06-2017 02:28 PM
Hey @LukeP,
Your software does seem to be upgradable.
Do you have a USB stick available?
The download file can be found HERE.
:womanhappy:
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