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UE43NU7400 Dark HDR programmes in onboard Netflix app

Apprentice

Just got this telly and loving it but really can't seem to be able to sort how dark programmes go (that have the HDR badge) when I play them in the onboard Netflix app. It changes the picture settings that appear for all other Netflix programmes and fiddle as I might in Picture settings the picture remains dark. Stranger things looks dull and in Ozark you can barely see the characters! When I stream the self same scenes via the Chromecast they look like they should again. Any clues anyone as I really didn't want to have to return to the Chromecast - having it all onboard was one of the benefits of getting the set. Cheers! 

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Black Belt 

@Emessar wrote:

Just got this telly and loving it but really can't seem to be able to sort how dark programmes go (that have the HDR badge) when I play them in the onboard Netflix app. It changes the picture settings that appear for all other Netflix programmes and fiddle as I might in Picture settings the picture remains dark. Stranger things looks dull and in Ozark you can barely see the characters! When I stream the self same scenes via the Chromecast they look like they should again. Any clues anyone as I really didn't want to have to return to the Chromecast - having it all onboard was one of the benefits of getting the set. Cheers! 


Could be a faulty panel but I have a Q900r 8k and it is going back with similar issues as well as not being able to record scheduled programs.  

Apprentice

 

Could be a faulty panel but I have a Q900r 8k and it is going back with similar issues as well as not being able to record scheduled programs.  


To be fair everything else looks lovely (including non-HDR stuff on Netflix). There is mention of this on the Netflix Support pages but it puts the blame on Samsung.

 

First Poster
Did you ever het this resolved? I’m experiencing the dame issue with a Samsung frame TV. Dark dull image with all HDR content on Netflix via built in Netflix app..
Apprentice

Hi,

 

I ended up calling the customer support and they said it was a hardware fault so I got a replacement.

 

The replacement is fab so if you are eligible for a change out then I'd say do it. I know it's frustrating but you get the pleasure of setting up the picture settings all over again 😊 

 

 

Apprentice

Hi, I ended up calling the customer support and they said it was a hardware fault so I got a replacement. The replacement is fab so if you are eligible for a change out then I'd say do it. I know it's frustrating but you get the pleasure of setting up the picture settings all over again :-)

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