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UE40 ES6715 regularily turns black for 2 seconds

New Member

Hi everyone,

 

I have searched the internet for this issue, but have not found a solution to my problem, yet.

 

From time to time my Samsung UE40 ES6715 turns black for a short amount of time and then turns the image back on. After recovering from black, it also shows the connection mode, resolution and frequency (HDMI, 1080p, 50Hz) at the upper left corner.

 

I cannot see a pattern in the behaviour, sometimes it happens very frequently, then for a longer time it does not happen.

 

Has anyone experienced anything comparable?

I would be very grateful for any help.

2 REPLIES 2
Pathfinder

Hey @dnst


Can you try disconnecting the TV's power cord from the power outlet and leave it unplugged. Could you also remove any connections from the TV and check for any foreign objects blocking the sockets? Make sure all cables are correctly inserted back into the TV. Then press and hold the power button on the TV for 10 seconds. After you have held the button for 10 seconds, let go then try to power the TV on. This will give the TV a boost of power. 

Let us know if this helps at all. 

Apprentice

I find it strange that the black screen issue is present on a LOT of samsung TVs. KS7000 - KS8000 range also have this issue. Frankly I'm kind of sick that this issue hasn't gotten adressed formally at all. 

 

The Samsung Community forums & the Playstation Community forums are just one of the few places where complaints about this have been pouring in while Samsung is content to seemingly ignore it.

 

35+ Pages of comments
https://us.community.samsung.com/t5/forums/v3_1/forumtopicpage/board-id/tv/thread-id/79/page/35

 

19+ Pages of comments
http://community.us.playstation.com/t5/Consoles-Peripherals/PS4-Pro-Flashes-Black-Constantly-Samsung...

 

33+ Pages of comments
http://community.eu.playstation.com/t5/PS4-Support/PS4-Pro-random-black-screen-dropouts/td-p/2469342...



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