26-01-2019 10:12 AM
Good morning everyone,
After several emails and calls, Samsung could not help.
We got the TV 2 years ago. Last week all our Smart Hub apps turned grey and when we tried to start Youtube or Netflix it told us to wait cause it's being updated or sorted.
We tried literally everything :
- Reset SmartHub
- Reset TV
- Service Mode Resets all over
- DNS change
- Provider Change
- Router Change
- Network Change
- Region Change
You name it. Whatever we do, every time we start SmartHub it's the same, all are grey and when we get into Apps menu we can see there's 0K free space left.
Can anyone help please?
Solved! Go to Solution.
26-01-2019 03:29 PM
Hi @The_Fonz.
Could you check the software version of the TV for us and let us know the version number? Go to Menu > Support > Contact Samsung.
26-01-2019 03:56 PM
Hi.
It's the latest. 1530.
26-01-2019 04:42 PM
We can see there is a later software version available which is 2008.0. Have a look at this link and scroll down to 'Downloads', to be able to download this to a USB stick to transfer the file to your TV.
26-01-2019 04:58 PM
I've just realizes I gave the wrong number.
My TV is a
UE48JU6050U
27-01-2019 03:43 PM
After talking to a representative, and doing a reset, the following happens :
TV runs on, logo appear, then blank, nothing else. TV turns off.
If I plug it out and back again, it repeats this process.
I think my TV is dead 😞
27-01-2019 03:52 PM
27-01-2019 03:55 PM
Thanks but it's difficult. We can't move the TV and the nearest SC is in another time.
No idea how to solve it.
Is there no method to factory reset from the Remote or USB?
27-01-2019 05:30 PM - last edited 27-01-2019 05:33 PM
Okay, @The_Fonz. Just to avoid any confusion, I wasn't suggesting that you take your TV to the Service Centre. 48 inch is a rather hefty size, so you're best booking an inspection at your address by giving them a call. This way an engineer can really get a good idea of what's going on.
You mentioned you completed a Reset whilst speaking with a representative; sadly there's no other way to reset the TV without going through the TV's Menu. So doing this via remote or USB wouldn't be an available option.
You've said that the nearest Service Centre is in another time, for my own clarification, would you be able to elaborate?
27-01-2019 07:20 PM
I am taking the TV to the nearest smart tv service as it's dead.
We already ordered a new qled one so that's that.
Every support I've called (UK, De, FR and US) claimed it's a different error.
No idea what ot belive anymore, but the service will tell.
Thanks for the support