Tv plus problem

[Criddic]

Hello I have a QE55Q6FAM Tv running software version 1151

I don’t seem able to access the tv plus app the channels don’t appear when I press my Tv Plus the only way I can get to channel #4000 is by voice command but can’t get channel #4001 or #4002 now I don’t have an aerial connected and get my tv channels through Freesat is this the reason why? Please could somebody help me and point me in the right direction as very little support around for this problem thank you 

[Matt_1796]

About a few weeks ago I lost the ability to see what movies were on offer and could only watch the 4 channels showing previews of how the films were made. I could at one stage select the favourites and watch them but now this does not work. I've used many of the codes already so know how to use these but something has changed and I cannot figure it out. 

Can am anyone help? I don't use it for any TV with satellite etc. Just as the my TV free films

[Members_n6am1m2]

All, I have same issue on my 65MU6500 curved TV. Freesat stops TVPlus from working #4000 series channels; by switching to satellite or terrestrial tuner I get back my TVPlus channels - including CNN, Reuters etc. Annoying! Samsung Tech team do not know the answer and are (pretending?) suggesting all kinds of resetting etc to waste my time! eventually they gave me a code to repart a fault via reseller 5 year guarantee. Does anyone know if this can be repaired by Samsung - maybe changing the firmware or motherboard etc?