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Tv forgets postcode

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My Smart TV forgets my postcode and loses channels. I have to type it in again and do a scan and reset the channels each time its been switched off. Before I reset it each time I get London bbc1 when we're in North West and no itv 1. What's going wrong, any suggestions welcomed, thanks 

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Moderator

Hey @Milliesmum! Are you still having issues with this? Can you confirm what is the model number and software version of the TV?  Menu > Settings > Support > Contact Samsung.

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