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Timeshift message appearing

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Apprentice

Hello guys,

 

For the last 2 weeks my Samsung TV ( model: UE40K5500AW ) is showing a random message about "timeshift recording" followed by a message of contacting samsung support. The message keeps appearing at random times, usually when i am using the remote of the tv to switch channels. When this message appears the power button of the tv keeps blinking nonstop for about 1-2 minutes ( red light ). After 1-2 minutes the blinking stops and the remote control becomes functionable again, so i am able to close the message of contacting samsung support. However the error as i said keeps coming back moments later.

 

The Software version on the tv is (T-HKMFKDEUC-1240.0). I have used the wireless connection to update to the latest software in order to fix the problem but it keeps coming back.

 

Does anyone know what causes this issue?

 

Thanks a lot for reading.

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Accepted Solutions
Apprentice

Just a heads up.

 

If anyone is facing the same issue is probably caused by a malfunctioned remote control. I have been using my samsung phone as a remote control ( download an android app application for it ) for the last 2 days and the messages didnt show up again.  I have also noticed that when i put my finger in front of the IR sensor of my remote control the red light of the tv ( power button ) stops blinking. So probably the remote is sending "functions" to the tv without me pressing any button.

 

I will buy a new universal samsung remote control tomorrow to make sure that indeed the issuee is caused by it.

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3 REPLIES 3
AndrewL Moderator
Moderator
@geodude93cy: Timeshift is a recording function that allows you to pause and rewind live TV, and activating this feature disables the broadcasting function. To disable this feature please press and hold the Select button on your remote and deselect the green clock symbol, or remove any USB memory sticks from the back of the TV.
Apprentice

Hello AndrewL

 

The remote control that came with my samsung tv is this one :

 

71EigmMfn1L._SX425_.jpg

 

The select button in my case i am assuming is the middle one between the arrows ?

Apprentice

Just a heads up.

 

If anyone is facing the same issue is probably caused by a malfunctioned remote control. I have been using my samsung phone as a remote control ( download an android app application for it ) for the last 2 days and the messages didnt show up again.  I have also noticed that when i put my finger in front of the IR sensor of my remote control the red light of the tv ( power button ) stops blinking. So probably the remote is sending "functions" to the tv without me pressing any button.

 

I will buy a new universal samsung remote control tomorrow to make sure that indeed the issuee is caused by it.

View solution in original post

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