The Elon musk bit was me joking were sending cars into space, meanwhile samsungs most expensive TVs cant play subtitles.
Yeah just let it sink in. Subtitles have been around since the.. what? 50's? Never any issues. Now in 2019 there are TV's that cost over 3K but cant play subtitles right. As customers we shouldn't allow this.
But I've had several different employees in this chat guaranteeing there will be an update asap to fix it.
I recommend being very vocal about this issue because let's be reasonable it really shouldn't be an issue still. Its subtitles. The tv has been out over a YEAR now.
I just made a comparison video with plex showing the difference between burned in subtitles and regular subtitles, but I can only upload pictures. Look at his arm on the right. Using burned in subtitles only is part of the solution.