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Thin horizontal lines

Apprentice

 Hello,

 

I purchased a samsung EU497000 tv last month from an online store, everything was fine, but yesterday my screen has thin horizontal lines running all down the screen. Does anyone know whats happend?. many thanks.DSC_0001.JPGDSC_0002.JPG

5 REPLIES 5
Pathfinder

Hey @SnowfirE!

Does your TV have the latest software version? Can you unplug any connections you have in the TV, including the power cable? Then, make sure you push these back in so they don't feel loose. 

Can you also try a Picture Test on your TV by clicking here

If the lines still appear, are you able to give our Support Team a call? You can reach them on 0330 726 7864.  :robothappy:

Apprentice

Thanks for the reply, yes it's the latest firmware, I've done everything you have said, samsung support have been giving me the runaround, I've had to send pictures of the problem (god knows what someone with the same problem would do if they didn't know how to email.). I spent £800 last month for this tv and already it's broken, very poor product and very poor customer support, i expected better from samsung.

CarolinaW Moderator
Moderator

Hey @SnowfirE! Let's get this sorted! Did you go through further troubleshooting with our customer service support? What was the outcome? Were you able to speak with the Audio-Visual Specialists? Do let us know. :robotsad:

Apprentice

After a week of getting the run around and emailing pictures, i was told an engineer would be out. Very disappointed in samsung, I've felt I've had  to jump through hoops just to get my month old tv fixed.

CarolinaW Moderator
Moderator

We are sorry you were unhappy with the service you received! Please keep us updated on what happens with your TV so we can follow it up! 

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